Z Generation's Intention to Use Zakat Digital Payment: The Mediating Effect of Trust

Ferdana, Aulia Deva; Ridlwan, Ahmad Ajib; Canggih, Clarashinta; Fikriyah, Khusnul

doi:10.21043/ziswaf.v9i2.18466

Cited by 2 publications

(1 citation statement)

References 14 publications

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“…Trust in zakat institutions was found to have a positive and significant relationship with the intention of the young Muslim generation to use digital platforms for zakat payments in both Indonesia and Malaysia. This finding was consistent with prior research conducted by Ferdana et al (2022), Jamaludin et al (2017), and Nuryahya et al (2019. The significance of trust in shaping the intentions of the young Muslim generation to use digital platforms for zakat payments in both countries underscores the importance of credibility when it comes to providers of digital zakat payment platforms.…”

Section: Discussionsupporting

confidence: 89%

Young muslim generation’s preferences for using digital platforms for Zakat payments: A cross-country study of Indonesia and Malaysia

Ghofar,

Fawwaz,

Prestianawati

et al. 2024

J. Infras. Policy. Dev.

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The young Muslim generation’s embracing digital platforms for Zakat payments represents a dynamic fusion of enduring religious values with the modern digital landscape, heralding a new era in Islamic charitable practices. This trend illustrates a profound transformation within the Islamic world, where the pillars of faith are being reimagined and revitalized through the lens of technological advancement. The present study delved into the factors influencing the young Muslim generation’s preference for digital platforms in Zakat transactions across Indonesia and Malaysia. We examined variables such as Performance Expectancy, Effort Expectancy, Social Influence, Trust, Zakat Literacy, and Digital Infrastructure, aiming to discern their impact on the propensity for digital Zakat contributions with the extension of Unified Theory of Acceptance and Use of Technology (UTAUT) model. The research encompassed a diverse sample of 382 participants and utilized advanced methodologies, specifically Partial Least Squares Structural Equation Modeling (PLS-SEM) and PLS Multi Group Analysis (PLS-MGA), for rigorous data analysis. The results indicated that Effort Expectancy, Social Influence, Digital Infrastructure, and Zakat Literacy notably influenced the use of digital platforms for Zakat. Furthermore, PLS-MGA uncovered significant cross-country differences where Digital Infrastructure showed a more pronounced positive impact in Malaysian context, whereas Social Influence had a greater effect in Indonesia. These findings offer critical insights into the young Muslim community’s digital engagement for religious financial obligations, underscoring the need for tailored digital Zakat solutions that cater to the unique preferences of this demographic. This research not only enriches the understanding of digital adoption in religious practices but also challenges the notion of a universal approach, advocating for context-specific strategies in the realm of digital religious financial services. Future researchers are suggested to consider longitudinal investigations as well as examining cross-regional contexts in this realm of research.

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Section: Discussionsupporting

confidence: 89%

Young muslim generation’s preferences for using digital platforms for Zakat payments: A cross-country study of Indonesia and Malaysia

Ghofar,

Fawwaz,

Prestianawati

et al. 2024

J. Infras. Policy. Dev.

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Motivational factors to paying zakat through institutions: a multigroup analysis of urban and suburban muzakki based on digital payment scheme

Sunarsih,

Hamdani,

Rizal

et al. 2023

JIABR

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Purpose This study aims to empirically explore several factors that encourage muzakki (zakat payers) to pay their zakat through institutions by elaborating on their extrinsic and intrinsic motivations as the composite factors regarding the attitude and intention improvement of muzakki. This study specifically studies zakat payment via digital means and categorizes the muzakki groups into two (urban and suburban) to be considered in the results. Design/methodology/approach Overall, this study gathers the data from 298 muzakki using a partial least squares technique the multigroup analysis to compare the analysis. Findings This study found that different sociodemographic aspects will result in varied performances of motivation in using technology between the two groups. Furthermore, positive preference aspects, such as muzakki’s attitude, can be a catalyst in improving their motivation to pay zakat through institutions. Practical implications The findings of this study can be used as a foundation to improve the technology-based services that will be more accessible and reachable. Provision of technical follow-ups regarding the utilization of technology, including community-based digital platform socializations, availability of online customer service that will respond to muzakki’s needs and synergy between stakeholders, are the primary obligations that a zakat institution must fulfill. Originality/value As far as the researchers are concerned, the studies focusing on the motivational factors and attitude of muzakki as an intervention in paying zakat via institutions are limited in numbers, especially studies on digital payment. In this study, however, classifying the groups into two will help gain a deeper understanding of this topic.

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Z Generation's Intention to Use Zakat Digital Payment: The Mediating Effect of Trust

Cited by 2 publications

References 14 publications

Young muslim generation’s preferences for using digital platforms for Zakat payments: A cross-country study of Indonesia and Malaysia

Young muslim generation’s preferences for using digital platforms for Zakat payments: A cross-country study of Indonesia and Malaysia

Motivational factors to paying zakat through institutions: a multigroup analysis of urban and suburban muzakki based on digital payment scheme

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