“…This study used a qualitative research method with an incremental case study approach (Creswell, 2007;Hartley, 2004;Saldana, 2011;Simons, 2014;Yin, 2003). Data collection was carried out using unstructured interview technique (Saldana, 2011), direct observation (Walshe, Ewing, & Griffiths, 2011), documentation study (Yin, 2003) and the use of video recordings (Adami, 2009;Heath, Hindmarsh, & Luff, 2010;Jewitt, 2012;Patterson, 2018). This study used the Interactive Model Data Analysis and triangulation of data sources, methods, and data types for validating the data (Miles, Huberman, & Saldana, 2014).…”