Your business dashboard: Knowing when to change the oil

Clarke, Steven

doi:10.1002/jcaf.20089

Cited by 6 publications

(9 citation statements)

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“…Determining KPIs and benchmark standards: Selecting the type of indicators which should be included in dashboards is important. Depending on its situation, each department needs to measure the indicators related to its own area of performance, not all the indicators ( 9 , 26 ), in other words, indicators which are critical and special to the quality of their performance ( 27 ). Each indicator is selected according to business purpose and the ability to be gathered easily through standard business functions ( 28 ) and besides accurate measurement of the indicator ( 9 ), we should identify dashboards metrics from regulatory standards which we need for accreditation or credentials ( 29 ).…”

Section: Discussionmentioning

confidence: 99%

A Design Protocol to Develop Radiology Dashboards

Karami¹

2014

Acta Inform Med

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Aim:The main objective of this descriptive and development research was to introduce a design protocol to develop radiology dashboards.Material and methods:The first step was to determine key performance indicators for radiology department. The second step was to determine required infrastructure for implementation of radiology dashboards. Infrastructure was extracted from both data and technology perspectives. The third step was to determine main features of the radiology dashboards. The fourth step was to determine the key criteria for evaluating the dashboards. In all these steps, non-probability sampling methods including convenience and purposive were employed and sample size determined based on a persuasion model.Results:Results showed that there are 92 KPIs, 10 main features for designing dashboards and 53 key criteria for dashboards evaluation. As well as, a Prototype of radiology management dashboards in four aspects including services, clients, personnel and cost-income were implemented and evaluated. Applying such dashboards could help managers to enhance performance, productivity and quality of services in radiology department.

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Section: Discussionmentioning

confidence: 99%

A Design Protocol to Develop Radiology Dashboards

Karami¹

2014

Acta Inform Med

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“…The dashboard was well received by radiologists who reported high usage for signing reports [6]. Also, a PACS integrated digital dashboard can help address deficiencies and facilitate informed, optimized workflow decisions [47].…”

Section: Discussionmentioning

confidence: 99%

“…As mentioned before various factors are involved in customer satisfaction such as delivering high quality services and avoiding from repeating. In MIDs, repetition rate is an important indicator because in many radiology practices in addition to the increased cost and loss of time for the patient, excessive exposure to radiation can lead to patient injury [18,47,54]. Reduction in quality of services and increased repetition rate could be due to inadequate training, increased workload, and lack of fit between staff and the number of patients in the radiology department [57][58][59][60].…”

Section: Discussionmentioning

confidence: 99%

“…In the resource utilization group, "number of late-generation imaging devices and number of reports generated per radiologist" gained high scores. Since the worldwide tendency to use modern imaging services due to better accuracy has increased, imaging centers should be equipped with modern equipment to improve performance and increase the number of customers [22,47].…”

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

From Information Management to Information Visualization

Karami¹,

Safdari²

2016

Appl Clin Inform

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SummaryObjective: The development and implementation of a dashboard of medical imaging department (MID) performance indicators. Method: Several articles discussing performance measures of imaging departments were searched for this study. All the related measures were extracted. Then, a panel of imaging experts were asked to rate these measures with an open ended question to seek further potential indicators. A second round was performed to confirm the performance rating. The indicators and their ratings were then reviewed by an executive panel. Based on the final panel's rating, a list of indicators to be used was developed. A team of information technology consultants were asked to determine a set of user interface requirements for the building of the dashboard. In the first round, based on the panel's rating, a list of main features or requirements to be used was determined. Next, Qlikview was utilized to implement the dashboard to visualize a set of selected KPI metrics. Finally, an evaluation of the dashboard was performed. Results: 92 MID indicators were identified. On top of this, 53 main user interface requirements to build of the prototype of dashboard were determined. Then, the project team successfully implemented a prototype of radiology management dashboards into study site. The visual display that was designed was rated highly by users. Conclusion: To develop a dashboard, management of information is essential. It is recommended that a quality map be designed for the MID. It can be used to specify the sequence of activities, their related indicators and required data for calculating these indicators. To achieve both an effective dashboard and a comprehensive view of operations, it is necessary to design a data warehouse for gathering data from a variety of systems. Utilizing interoperability standards for exchanging data among different systems can be also effective in this regard.

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“…Scholars in the domains of strategic management [e.g., 5,6] have proposed the use of dashboards as instruments for both the clustering and visualization of PIs. A dashboard is "a visual display of the most important information needed to achieve one or more objectives, consolidated and arranged on a single screen so the information can be monitored at a glance" [7, p. 34].…”

Section: Introductionmentioning

confidence: 99%

Designing and Evaluating Dashboards for Multi-agency Crisis Preparation: A Living Lab

Bharosa

Janssen

Meijer

et al. 2010

Lecture Notes in Computer Science

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International audiencePublic organizations show growing interest in the development of dashboards that aid relief agency managers in crisis preparation. Yet, there is a dearth of research on the development of such dashboards. This paper discusses the experiences gained from a pioneering Living Lab on the development and evaluation of dashboards for assessing crisis preparedness. In order to evaluate and further improve dashboards, a two-day user-centered gaming simulation was organized with forty relief agency managers. A survey distributed amongst the managers indicates that they were satisfied with the dashboards and intend to use these in practice. However, the managers suggested that the formulation and clustering of the performance indicators requires better alignment with the context of use. One of the main findings is that the high level of uncertainty regarding the final set of performance indicators and the corresponding norms demands flexibility in the dashboard architecture beyond the evaluation stage

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Your business dashboard: Knowing when to change the oil

Cited by 6 publications

References 0 publications

A Design Protocol to Develop Radiology Dashboards

A Design Protocol to Develop Radiology Dashboards

From Information Management to Information Visualization

Designing and Evaluating Dashboards for Multi-agency Crisis Preparation: A Living Lab

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