'You Can Always Do Better!"

Vashistha, Aditya; Okeke, Fabian; Anderson, Richard; Dell, Nicola

doi:10.1145/3173574.3174126

Cited by 17 publications

(4 citation statements)

References 49 publications

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“…Apart from scholarly work targeting specific technological solutions, an emerging HCID research agenda argues for engaging with the creation of sociotechnical infrastructures [7,22,23,32,45,46]. Such work emphasizes the importance of local physical environment and human infrastructure [44] and the sensitivity needed to account for the cultural asymmetry between the Western researchers and targeted population in these developing contexts [51,57]. Jack and colleagues [19] explored such an infrastructure of online selling shops in the capital city of Cambodia [19], which integrates Facebook and mobile payment system with older tools such as paper receipts, feature phones, public buses, and motorcycle delivery services.…”

Section: Hci For Developing Contextsmentioning

confidence: 99%

Designing for the Infrastructure of the Supply Chain of Malay Handwoven Songket in Terengganu

Zhang

Sas

Lambert

et al. 2019

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

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The growing HCI interest in developing contexts and cultural craft practices is ripe to focus on their underexplored homegrown sociotechnical infrastructures. This paper explores the creative infrastructural actions embedded within the practices of songket's supply chain in Terengganu, Malaysia. We report on contextual interviews with 92 participants including preparation workers, weavers, designers, merchants, and customers. Findings indicate that increased creative infrastructural actions are reflected in these actors' resourcefulness for mobilizing information, materials, and equipment, and for making creative artifacts through new technologies weaved within traditional practices. We propose two novel approaches to design in this craft-based infrastructure. First, we explore designing for the social layer of infrastructure and its mutually advantageous exploitative relationships rooted in culture and traditions. Second, we suggest designing for roaming value-creation artifacts, which blend physical and digital materializations of songket textile design. Developed through a collaborative and asynchronous process, we argue that these artifacts represent less-explored vehicles for value co-creation, and that sociotechnical infrastructures as emerging sites of innovation could benefit from HCI research.

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Section: Hci For Developing Contextsmentioning

confidence: 99%

Designing for the Infrastructure of the Supply Chain of Malay Handwoven Songket in Terengganu

Zhang

Sas

Lambert

et al. 2019

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

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“…Traditional ways of understanding users' attitudes and behaviors involves conducting users studies with quantitative surveys (e.g., [78]), observations done in person (e.g., [133]), data collected by instrumenting users' devices (e.g., [146]), and qualitative interviews (e.g., [148]). However, conducting surveys and qualitative interviews with low-income, low-literate people is challenging, particularly in rural regions, due to literacy constraints, cultural differences, socioeconomic barriers, and response bias [59,144]. Moreover, instrumenting low-cost devices, such as basic and feature phones, that are intermittently connected to the Internet is also difficult.…”

Section: Considerations For Conductingmentioning

confidence: 99%

Examining Security and Privacy Research in Developing Regions

Vashistha

Anderson

Mare

2018

Proceedings of the 1st ACM SIGCAS Conference on Computing and Sustainable Societies

Self Cite

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Prior research suggests that security and privacy needs of users in developing regions are different than those in developed regions. To better understand the underlying differentiating factors, we conducted a systematic review of Human-Computer Interaction for Development and Security & Privacy publications in 15 proceedings, such as CHI, SOUPS, ICTD, and DEV, from the past ten years. Through an in-depth analysis of 114 publications that discuss security and privacy needs of people in developing regions, we identified five key factors-culture, knowledge gaps, unintended technology use, context, and usability and cost considerations-that shape security and privacy preferences of people in developing regions. We discuss how these factors influence their security and privacy considerations using case studies on phone sharing and surveillance. We then present a set of design recommendations and research directions for addressing security and privacy needs of people in resource-constrained settings. CCS CONCEPTS• Security and privacy → Human and societal aspects of security and privacy;

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“…They found that the number of participants preferring the poor-quality video increased significantly when the researchers associated themselves to it. Moreover, researchers found a correlation between negative public reviews of a product and negative feedback given by the participants and the same pattern happens with positive public reviews influence in positive feedback [33].…”

Section: Methodological Biasmentioning

confidence: 65%

“…Researchers also found that participants were giving more elaborate feedback in an in-person context than in an online survey, where they gave shorter answers [33].…”

Section: Methodological Biasmentioning

confidence: 99%

Cultural and Linguistic Variables in Usability Testing

Ouellet¹

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Canada is a country where more than 1 in 5 are immigrants. While industries and public services in the country interact with a diversity of users, it is unclear if the cultural and linguistic background of their users can influence their perceived usability. We conducted a usability test of the website of Immigration, Refugee and Citizenship Canada to explore cultural and linguistic variables during usability testing, by using cultural dimensions, global English proficiency index and personality test. Our results show that the dimensions of Individualism, Time orientation, Power distance, and Uncertainty avoidance do influence participants' answers. We found that Indian participants were more comfortable with the website's English level while Chinese and Nigerians criticized it more. This thesis concludes that to assure the consistency, reliability and reproducibility of research results and protocols, researchers should recruit participants from multiple cultural and linguistic backgrounds to gather a general ideation of the usability. Since this thesis revolves around cultural and linguistic variables, I decided to thank the people who supported me during the past two years in their first language. J'aimerais avant tout remercier ma superviseure de thèse Dr. Audrey Girouard pour sa patience, sa disponibilité et surtout ses judicieux conseils, qui ont contribué à alimenter ma réflexion. Merci de m'avoir donné l'opportunité de m'introduire dans un milieu qui était tout nouveau pour moi il y a deux ans et de partager tes connaissances et savoir dans le domaine. I would also like to thank everyone I worked with at the Creative Interactions Lab. Thank you for listening, offering me advice, and supporting me through this entire process. You made this experience much more enjoyable than it would've been working alone.

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'You Can Always Do Better!"

Cited by 17 publications

References 49 publications

Designing for the Infrastructure of the Supply Chain of Malay Handwoven Songket in Terengganu

Designing for the Infrastructure of the Supply Chain of Malay Handwoven Songket in Terengganu

Examining Security and Privacy Research in Developing Regions

Cultural and Linguistic Variables in Usability Testing

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