Wpływ czynników społeczno-ekonomicznych klientów na poziom korzystania z produktów i usług bankowości elektronicznej

Abstract

<jats:p> The aim of this work is to show the impact of socio-economic characteristics (age, place of residence, education, professional activity, income level, computer knowledge) of the customer on the use of products and services of the electronic banking. The work consists of two parts. The first part presents the results of previous studies on using bank e-services by theirs customers. The second part describes the author’s own studies and their results. The impact of demographic factors on the level of the use of these banking e-services was determined by using the chi-squared test. The research results show that only the knowledge and IT skills of the respondents impact the use of electronic banking products and services in the field of mobile banking.</jats:p>

The influence of the socio-demographic characteristics of the young on mobile telephone payment usage levels

“…According to the researchers, the level of electronic banking use among adults is related to socioeconomic characteristics such as age, gender, and residence (Czarnecki, 2017;Karjaluoto, Mattila, Pento, 2002;Munusamy, Chelliah, Annamalah, 2013).…”