Workplace spirituality as a means of enhancing service employee well-being through emotional labor strategy choice

Zou, Wen Chi; Houghton, Jeffery D.; Li, Jun Justin

doi:10.1007/s12144-020-01069-5

Cited by 16 publications

(19 citation statements)

References 91 publications

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“…The research findings suggest that employee flourishing offers a more comprehensive explanation of how workplace spirituality relates to employees' emotional and cognitive states to enable employees to engage in innovative behaviors for the betterment of the workplace (Bakker and de Vries, 2021; Staw et al. , 1994; Zou et al. , 2020).…”

Section: Discussionmentioning

confidence: 98%

“…Additionally, future research should investigate how workplace spirituality specifically bolsters employees' intangible social resources, such as perceived organizational pride and identification (Ashforth and Mael, 1989; Chen et al. , 2019), that might enhance employee flourishing in strengthening an organization's innovative competitiveness (Zou et al. , 2020).…”

Section: Discussionmentioning

confidence: 99%

“…(2016) determined that positive workplace relationships influence employees' emotional resources through an enhanced state of flourishing, which can help employees to better share resources. In the context of China, Zou et al. (2020) demonstrated that workplace spirituality enhances hotel employees' sense of flourishing through the effect of workplace spirituality on employee resources.…”

Section: Theory and Hypothesesmentioning

confidence: 99%

“…The primary aim of this paper is to meet this research call by examining the roles of workplace spirituality and employee well-being on IWB in the context of Chinese organizations and through the lens of employee flourishing (Afsar and Badir, 2017; Zhang and Yang, 2021; Zou et al. , 2020).…”

Section: Introductionmentioning

confidence: 99%

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Workplace spirituality and innovative work behavior: the role of employee flourishing and workplace satisfaction

Hunsaker

Ding

2022

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PurposeThe purpose of this study is to explore the role of employee flourishing as a mechanism to explain the relationship between workplace spirituality and employees' innovative work behavior (IWB). Furthermore, this study investigates how the relationship between workplace spirituality and innovative behavior is moderated by employees' perceived workplace satisfaction.Design/methodology/approachBased on structural equation modeling and hierarchical regression analysis, we conducted a cross-sectional survey of 236 millennial workers in China's service and manufacturing industries.FindingsThe research findings confirmed that workplace spirituality positively predicted the innovative behavior of employees; furthermore, employee flourishing and workplace satisfaction mediated and moderated the relationship between workplace spirituality and employee innovation, respectively.Practical implicationsThis study's findings suggest that workplace spirituality unlocks employees' innovative behavior through a heightened sense of flourishing and enhanced sense of workplace satisfaction. Organizations are advised to foster a climate conducive of workplace spirituality by developing mutually aligned values. Moreover, organizations are advised to train leaders on workplace spirituality dimensions and foster workplace practices that facilitate self-reflection, job crafting and team building, as a means of broadening employees' emotional states and workplace satisfaction.Originality/valueFew studies have examined the mechanisms that shape employees' innovative behavior through workplace spirituality. This study fills several research gaps by extending the theoretical implications of workplace spirituality and employee flourishing, as demonstrated by the multi-faceted role these variables play in motivating employees' innovative behavior among Chinese millennials. Additionally, this study demonstrates that higher levels of workplace satisfaction contribute to higher levels of innovative behavior.

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Section: Discussionmentioning

confidence: 98%

Section: Discussionmentioning

confidence: 99%

Section: Theory and Hypothesesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Workplace spirituality and innovative work behavior: the role of employee flourishing and workplace satisfaction

Hunsaker

Ding

2022

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“…Alike, Garg (2017) has found workplace spirituality as a "necessary" factor for the well-being of employees. Similarly, Zou et al (2020) have suggested a significant relationship between WPS and the subjective well-being of service employees. The service industry continues to expand in this age of globalization; it is a great need for organizations to effectively manage the well-being of public employees through spiritual influences (Zou et al, 2020).…”

Section: H2 Wps (Organizational Level) Significantly Affects Psmmentioning

confidence: 89%

Understanding public service motivation, workplace spirituality and employee well-being in the public sector

Hassan

Ansari

Rehman

et al. 2021

IJOES

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Purpose The public service motivation (PSM) theory implies that public employees are spiritual people called “public servants” who have a desire to affect the community and are characterized by compassion and serving others. Owing to their commitment to public welfare, spirituality is apparently inherited in public employees as an occupation/employment effort, which entails attaching a “meaning” to the work being done in the workplace for the spiritual satisfaction of the employees. A sense of well-being among the employees of an organization can prove instrumental in developing their motivation level and improving the quality of their services. The literature depicts that workplace spirituality (WPS) is a feature that enhances multiple forms of employee well-being (EWB). Considering the importance of these concepts in terms of enhancing the productivity of the organizations, the current study aimed to gain an understanding of the PSM together with two other positive attributes namely WPS and EWB and determine their interrelationship. The aim of this study is to examine a significant positive relationship between PSM and WPS mediated by EWB. Design/methodology/approach The study has been conducted in the context of the public sector of Pakistan where a sample of the academic staff of higher educational institutions in the Punjab province was selected through probability sampling techniques for conducting the survey. The data collected from 394 respondents from the selected faculties of the universities were analyzed using relevant statistical tools (SPSS and AMOS: 22) to answer the research questions. Findings This study supported a significant positive relationship between PSM and WPS mediated by EWB. The quantitative findings of this study, thus, demonstrated that the culture of spirituality in the workplace significantly affects the PSM of employees by way of creating a sense of well-being among the employees. Originality/value This study is unique as it serves as an effort to understand the spiritual experience of the public sector employees involved in public service. This infers that spirituality in the workplace improved employees’ well-being by giving them a strong sense of purpose and these employees in a healthy state of mind are more likely to perform above and beyond and have a high motivation to serve the public.

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Spiritual Leadership and Employee CSR Participation: A Probe from a Sensemaking Perspective

Zou

Lin

et al. 2022

J Bus Ethics

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Workplace spirituality as a means of enhancing service employee well-being through emotional labor strategy choice

Cited by 16 publications

References 91 publications

Workplace spirituality and innovative work behavior: the role of employee flourishing and workplace satisfaction

Workplace spirituality and innovative work behavior: the role of employee flourishing and workplace satisfaction

Understanding public service motivation, workplace spirituality and employee well-being in the public sector

Spiritual Leadership and Employee CSR Participation: A Probe from a Sensemaking Perspective

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