“…This research classified the mediating and moderating factors that may influence the programme effects into three categories based on the conservation of resources theory (Laeeque et al, 2018) According to the conservation of resources theory, the social/ organizational resources can enhance the individuals' resilience beliefs that yields further personal resources and counteracts the energy depletion spiral (Hobfoll, 2001). Seeking these resources is a frequently used mechanism for coping with stress resulting from violence as well as minimizing the adverse effects of exposure to workplace aggression on PTSD and burnout (Cusack et al, 2016;Liyanage et al, 2022). The task-related resources are viewed as coping means that have the potential to lessen the negative effects of job stressors, because they allow workers to shape their work environment and limit their exposure to stressors (Portoghese et al, 2014).…”