Workplace Incivility and Burnout Among Professional Firefighters

Shadwick, Jeremy; Kuchinka, Daniel

doi:10.18374/ijsm-18-2.4

Cited by 1 publication

(3 citation statements)

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“…The literature related to observers is dominated by a focus on the negative outcomes of witnessing incivility. Relevant to the present study, however, this literature does show that observing incivility from a variety of sources is associated with instigating incivility in turn (Shadwick, 2018;.…”

Section: Predictors From Target's and Observer's Perspectivessupporting

confidence: 40%

“…Compared to experiencing incivility directly, less work examined the influence of observing an uncivil interaction between others on instigating incivility oneself. All but one study (Shadwick, 2018) demonstrated that observing incivility from others was associated with more instigated incivility. This pattern was consistent when the source of the incivility was coworkers and supervisors (Holm et al, 2019; as well as customers (Aboodi & Allameh, 2019).…”

Section: Reciprocal Incivilitymentioning

confidence: 99%

“…Many studies tested the relationship between experienced and instigated incivility, and all but one (Shadwick, 2018) found a significant and positive relationship between experiencing incivility at work and instigating incivility oneself. Some of this work also differentiates between the source of the experienced incivility, such as incivility from one’s coworkers and supervisors (considered “insiders”) or incivility from consumers of the organization’s goods or services (e.g., customers, patients, visitors; considered “outsiders”).…”

Section: Reciprocal Incivilitymentioning

confidence: 99%

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An “I” for an “I”: A systematic review and meta-analysis of instigated and reciprocal incivility.

Park¹,

Martinez²

2022

Journal of Occupational Health Psychology

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Incivility and its negative impacts on individuals, teams, and organizations have been widely studied in workplace contexts, but the literature lacks a comprehensive understanding of incivility from the instigator's perspective. This meta-analysis of instigated incivility included 35,344 workers from 76 independent samples. Results showed that instigated incivility was related to several correlates including psychological ill-being, ρ = .36, and well-being, ρ = −.17; physical well-being, ρ = −.25; personal dispositions that are risk factors, ρ = .47, and preventative factors, ρ = −.34; negative, ρ = .28, and positive, ρ = −.33, job attitudes; positive team characteristics, ρ = −.28; job demands, ρ = .10; and experienced, ρ = .61, and observed, ρ = .58, incivility. Moderator analyses showed that the relationship between experienced and instigated incivility was weaker for older participants and under conditions of greater job control and work-group civility.

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Section: Predictors From Target's and Observer's Perspectivessupporting

confidence: 40%