Working with AI: can stress bring happiness?

Loureiro, Sandra María Correia; Bilro, Ricardo Godinho; Neto, Diogo M.

doi:10.1007/s11628-022-00514-8

Cited by 11 publications

(4 citation statements)

References 84 publications

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“…The work of Loureiro et al (2023) is also valuable in this regard. They argued that the interaction of artificial intelligence technology and benign stress could increase happiness in the workplace.…”

Section: Benign Stress and Its Effect On Happiness-performance Relati...mentioning

confidence: 98%

The inverted-U model of employee happiness: examining overdose happiness in context of personal characteristics, job-relationship dependency, benign stress, and various theories

Kalfaoğlu

2024

Front. Psychol.

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In recent years, the management literature has begun to deal with individual and organizational results after happiness rather than the pursuit of happiness in business life and finally reaching happiness. After the fact that everything in an overdose is harmful, it has become the subject of even more research with paradoxical results that happiness that evokes positive emotions is not as innocent as it seems. In this study, which aims to reveal the harmful effects of overdose of employee happiness, the reasons for the manager’s fear - or anxiety - about the happiness of his employees are interpreted. The Inverted-U Model of Employee Happiness (IUMEH) has been developed and individual work outputs have been evaluated in three areas that (1) support happiness, (2) reflect balanced happiness, and (3) turn negative with an overdose of happiness intoxication. It has been suggested that IUMEH, which is thought to contribute to the literature as it is the first descriptive model to emerge, should be supported by applied studies, and it has been reminded that the curvilinear aspect of the model may include differences in terms of culture, type and characteristics of job, private, public or non-profit enterprises, generations of managers and the level of managers (front-line, middle level and senior level etc.).

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Section: Benign Stress and Its Effect On Happiness-performance Relati...mentioning

confidence: 98%

The inverted-U model of employee happiness: examining overdose happiness in context of personal characteristics, job-relationship dependency, benign stress, and various theories

Kalfaoğlu

2024

Front. Psychol.

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“…From a labour approach, companies are also starting to work with employee-robot hybrid teams (Wirtz et al 2022 ). In this Special Issue, Loureiro et al ( 2022 ) reveal the stress and happiness of employees working with AI agents.…”

Section: Human and Technology Closer Than Friendsmentioning

confidence: 99%

Key concepts in artificial intelligence and technologies 4.0 in services

2023

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The emerging Industry 4.0 technologies that are impacting the global economy also represent an extraordinary opportunity to increase customer value in the service sector. Indeed, the ongoing Fourth Industrial Revolution differs from previous technologies in three main ways: (1) technological developments overcomes humans’ capabilities such that humans or even companies are no longer controlling technology; (2) customers embrace life in new technology-made environments, and (3) the boundaries between human and technology become to be blurred. This document explains these novel insights and defines the key AI-related concepts linked to each of these three distinctive aspects of Technologies 4.0 in services.

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“…AI can be defined as an intelligence that imitates the human brain and refers to the set of technologies that implement various human competencies, including cognition and thinking, problem solving, prediction and judgment, and system optimization, using technologies from areas of machine learning, big data, and natural language processing (Poole and Mackworth 2010;Russell et al 2015). The utilization of AI has the potential to increase profits and reduce costs for businesses, ultimately leading to the expansion of the service sectors (e.g., Belk et al 2023;Davenport et al 2020;Loureiro et al 2023).…”

Section: Literature Review: Ai Servicesmentioning

confidence: 99%

Connecting artificial intelligence to value creation in services: mechanism and implications

Kim

2023

Serv Bus

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Artificial intelligence (AI) is transforming services by providing personalized solutions, enhancing customer experience, and reducing operational costs. To tackle the challenges posed by the extensive and diverse literature on AI services, a comprehensive review was conducted using text mining techniques on journal articles. Twelve key research topics were identified, and the enabler–interface–business framework was developed. In addition, a value creation mechanism for AI services consisting of 6Cs (i.e., connection, collection, and computation, communication, control, and co-creation) was proposed. The study provides a complete overview of AI services, facilitating academic discussion and industrial transformation.

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Working with AI: can stress bring happiness?

Cited by 11 publications

References 84 publications

The inverted-U model of employee happiness: examining overdose happiness in context of personal characteristics, job-relationship dependency, benign stress, and various theories

The inverted-U model of employee happiness: examining overdose happiness in context of personal characteristics, job-relationship dependency, benign stress, and various theories

Key concepts in artificial intelligence and technologies 4.0 in services

Connecting artificial intelligence to value creation in services: mechanism and implications

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