“…The authors of the papers within this category also suggested the necessity of innovations in ACP, including, again, the use of telehealth to facilitate discussions [ 126 , 127 , 128 , 130 , 145 , 146 , 147 , 148 ], and temporary policy changes or innovations to ease the completion and accessibility of ACP documents [ 135 , 138 , 145 , 146 , 147 , 148 ]. However, the urgency of the situation also highlighted the potential for misunderstandings and mistrust [ 125 , 137 ], suggesting the importance of clear, empathetic communication and ongoing dialogue [ 133 , 141 , 149 ].…”