Working the circuit: An explanation of employee turnover in the restaurant industry

Butler, Suellen; Skipper, James K.

doi:10.1080/02732173.1983.9981679

Cited by 9 publications

(5 citation statements)

References 2 publications

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“…These findings were supported by the results of previous research (Butler and Skipper, 1983;Finegold et al, 2000;Hinkin and Tracey, 2000;Woods and Macaulay, 1989;Pratten, 2003) According to Kanter's theory (1977Kanter's theory ( , 1993, the structure of opportunity referred to expectations and future hope for mobility and growth for employees in F&B departments, this refers to opportunities for professional and personal growth. Examples of these are the availability of training opportunities, challenging tasks, and opportunities to think and reflect.…”

Section: Discussionsupporting

confidence: 76%

“…Personal factors included demographic background variables, such as gender, age, marital status, work division, and education attainment (Aukstikalnis, 1995;Iverson and Deery, 1997;Butler and Skipper, 1983;Hui, 1988;Lambert et al, 2001;Peluchette, 1993;Ladkin, 2000Ladkin, , 2002Ladkin and Riley, 1996), work attitude (Pietrofesa and Splete, 1975;Ng and Pine, 2003;Ruddy, 1989;Brownell, 1994), personality or personal characteristics (Lounsbury et al, 2003;Ng and Pine, 2003), communication skills (Brownell, 1994;Ng and Pine, 2003), job knowledge, work experience, and motivation (Judge et al, 1995;Ng and Pine, 2003).…”

Section: Impact Factors Of Fandb Employees' Career Successmentioning

confidence: 99%

“…Organization factors incorporated company background (Melamed, 1996), leadership and management styles (Butler and Skipper, 1983), salary, promotion opportunities, and training (Finegold et al, 2000;Hinkin and Tracey, 2000;Woods and Macaulay, 1989;Pratten, 2003), the availability of mentors, networks, and resources (Peluchette, 1993;Liff and Ward, 2001;Ng and Pine, 2003;Li and Leung Wang, 2001), and the job itself and its characteristics (Aukstikalnis, 1995;Iverson and Deery, 1997;Lambert et al, 2001;Hinkin and Tracey, 2000;Woods and Macaulay, 1989;Ng and Pine, 2003). Salary and promotion opportunities were found to be the important factors that influenced job satisfaction.…”

Section: Impact Factors Of Fandb Employees' Career Successmentioning

confidence: 99%

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Factors influencing food and beverage employees’ career success: A contextual perspective

Wang

Horng

Cheng

et al. 2011

International Journal of Hospitality Management

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Section: Discussionsupporting

confidence: 76%

Section: Impact Factors Of Fandb Employees' Career Successmentioning

confidence: 99%

Section: Impact Factors Of Fandb Employees' Career Successmentioning

confidence: 99%

See 1 more Smart Citation

Factors influencing food and beverage employees’ career success: A contextual perspective

Wang

Horng

Cheng

et al. 2011

International Journal of Hospitality Management

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“…These three occupations are also disproportionately female, have a smaller age distribution than many other occupations (i.e., fewer workers in the over 55 category), and do not require a high school diploma. Much of the work is part-time and insecure, leading many workers to work multiple jobs and change workplaces frequently (Benoit & Millar, 2001;Butler & Skipper, 1983;Cohen, 2010;Lawson, 1999;Schroeder, 1987;Vanwesenbeeck, 1994). Moreover, on average, workers in these three occupations report comparable incomes (Jansson, McCarthy, & Benoit, 2013).…”

Section: Studying Sex Industry Workmentioning

confidence: 99%

Sex Work: A Comparative Study

2014

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Explanations of adult involvement in sex work typically adopt one of two approaches. One perspective highlights a variety of negative experiences in childhood and adolescence, including physical and sexual abuse, family instability, poverty, associations with "pimps" and other exploiters, homelessness, and drug use. An alternative account recognizes that some of these factors may be involved, but underscores the contribution of more immediate circumstances, such as current economic needs, human capital, and employment opportunities. Prior research offers a limited assessment of these contrasting claims: most studies have focused exclusively on people working in the sex industry and they have not assessed the independent effects of life course variables central to these two perspectives. We add to this literature with an analysis that drew on insights from life course and life-span development theories and considered the contributions of factors from childhood, adolescence, and adulthood. Our comparative approach examined predictors of employment in sex work relative to two other low-income service or care work occupations: food and beverage serving and barbering and hairstyling. Using data from a study of almost 600 workers from two cities, one in Canada and the other in the United States, we found that both immediate circumstances and negative experiences from early life are related to current sex work involvement: childhood poverty, abuse, and family instability were independently associated with adult sex work, as were limited education and employment experience, adult drug use, and marital status.

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“…In the first decade of the twenty-first century, restaurant patrons left approximately $16 billion in tips, nearly 50% of the annual income of restaurant workers in the United States (Azar and Tobol 2008; Lynn and McCall 2000). In industries where workers rely heavily on tips, they are fundamentally independent contractors (Butler and Skipper 1983; Paules 1996). Generally, in these service occupations, management oversight and intervention is unavoidably limited.…”

Section: Control and Empowerment In Customer Servicementioning

confidence: 99%

Wrangling Tips

Thompson

2014

Journal of Contemporary Ethnography

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Service economies are largely predicated on the expectation that the power in service exchanges lies with the consumer. Customers control the interaction through overt demands and gratuities. However, as I demonstrate, the social power and institutional backing of service providers can undermine this notion. Based on participant observation of calzone delivery drivers, I explore interpersonal manipulation in fast-food delivery. The article focuses on the techniques employed by a group of well-educated, white, male calzone delivery drivers aimed at managing customers and their tipping behavior. I explore the ways that the drivers purposively presented selves and sculpted their delivery interactions in order to maximize their gratuities. I conclude by examining the social and structural factors that allowed these service workers to deviate from the cultural scripts and rules of etiquette that guide the majority of service exchanges and to engage in a liminal form of emotion management: “venture emotionalism.”

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Working the circuit: An explanation of employee turnover in the restaurant industry

Cited by 9 publications

References 2 publications

Factors influencing food and beverage employees’ career success: A contextual perspective

Factors influencing food and beverage employees’ career success: A contextual perspective

Sex Work: A Comparative Study

Wrangling Tips

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