Workflow Challenges: Does Technology Dictate Workflow?

Copeland, Jessie L.; Leffler, Jennifer J.; Parsons, Vicki L.; Terrill, Lori J.

doi:10.1080/03615260802690777

Cited by 4 publications

(2 citation statements)

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“…35 When starting in a newly created position, Leffler developed a flowchart as a first step to defining her responsibilities because it visually showed the complexity of managing e-resources to staff who were unfamiliar with this lifecycle. 36 Using the business process modeling technique, role activity diagram, Tbaishat examined print and e-journal acquisition at two academic libraries, compared the workflows, and discussed the differences with each library staff member for possible improvements to their process. 37 Prilop, Westbrook, and German discussed a project at the University of Houston Libraries to develop an interdepartmental workflow for the digitization of materials in a central, online depository and provided the steps taken to collaboratively create this process map.…”

Section: Process Mappingmentioning

confidence: 99%

The Big Picture: A Holistic View of E-book Acquisitions

Lewis

Kennedy

2019

LRTS

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The merging of two departments into the Acquisitions and Collection Development Department afforded Loyola Marymount University an opportunity to rethink existing workflows, with the acquisition of electronic books (e-books) being identified as a critical task to review. Process mapping was used to show the complexity of different tasks being performed in the department and to provide a visualization mechanism for staff to see how their work fit into a sequence of actions as part of a larger workflow. The authors listed the types of acquisition models used at their library for e-books and constructed process maps for the following six major types: 1. Firm order e-books; 2. Firm order e-book collections; 3. Approval order e-books; 4. Demand-driven e-books; 5. Standing order e-books, and; 6. Subscription e-book database. The authors merged the individual process maps into a single visualization to view the entirety of the acquisition process as a whole and to show how the different e-book acquisition models relate and diverge from one another.

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Section: Process Mappingmentioning

confidence: 99%

The Big Picture: A Holistic View of E-book Acquisitions

Lewis

Kennedy

2019

LRTS

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“…Copeland et al present a stunning visual of the typical workflow involved in acquiring and making available an electronic resource in the print-based library management system. 12 Their graphic depicts five possible starting points, nine decision points, and close to twenty steps involved in the process. This process may not be typical, but it is illustrative of the complex nature of our new workflows that simply cannot be accommodated by existing ILSs.…”

Section: Meet the Challenge Of The New Library Workflowmentioning

confidence: 99%