Work stress and problem gambling among Chinese casino employees in Macau

Wong, Irene; Lam, Pui Sze

doi:10.1186/2195-3007-3-7

Cited by 23 publications

(20 citation statements)

References 33 publications

(42 reference statements)

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“…Sleeping is cited as most frequent activity for casino workers after work itself [12]; time spent with family is therefore sacrificed. Of particular significance, however, is that most casino employees reported both physical and psychological strains resultant of working in casinos, as revealed in previous interview studies [13]. The aforementioned research has also indicated that the need to display a welcoming attitude toward customers even if the customers are physically or verbally aggressive, has constituted into another considerable source of stress for casino dealers [7].…”

Section: Job Nature Of Dealers and Impacts On Familymentioning

confidence: 99%

The Macau Family-in-Transition: The Perceived Impact of Casino Employment on Family Relationships Among Dealer Families

Chan¹,

Kwok²,

Siu³

2015

TOFAMSJ

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Although there is growing consideration of the negative impacts that are instigated by the booming gaming industry on the physical health and job satisfaction of casino employees in Macau, a critical research gap exists in the understanding of the perceived impacts of casino employment on the family life of the dealers. By drawing on evidence from a qualitative study carried out in Macau, the specifics of the changes in the family lives among dealer families and how family relationships have been affected by casino employment will be explored and analyzed in this paper. With a focus-group-interview design, 113 casino dealers have been interviewed in terms of the impacts of casino employment on their family relationships. The findings suggest that while there has been undeniably a positive change in terms of the financial situation of the family, this has neither improved family bonding, nor led to a large-scale transformation of family relations in the direction of greater harmony and functionality. Yet even though there are conflicting views on the perceived impacts of casino employment on their spousal, parental and overall family relationships, the study participants generally agree that the fatigue and incompatibility of schedules that are resultant of casino work impose significant challenges in their parental role. The paper concludes with recommendations to address the issues found in this study.

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Section: Job Nature Of Dealers and Impacts On Familymentioning

confidence: 99%

The Macau Family-in-Transition: The Perceived Impact of Casino Employment on Family Relationships Among Dealer Families

Chan¹,

Kwok²,

Siu³

2015

TOFAMSJ

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“…Despite the salary benefits, previous studies by Wan (), Wong and Lam () and Wan and Chan () found that casino employees experience both physical and psychological stress. Their recruitment criteria were Chinese individuals, both males and females, who are between 16 and 64 years old, but the participants on the whole ranged from 15 to 51 years old.…”

Section: Introduction: the Growth Of The Macau Gaming Industry And Cumentioning

confidence: 93%

“…Although empirical evidence points to the negative impacts of casino work on the personal wellbeing of dealers in the extant literature (Wan, ; Wan and Chan, ; Wong and Lam, ), there is a paucity of work that examines their mental health. For instance, little is found on the psychometric testing of their mental health and few psychological assessments.…”

Section: Theoretical Framework: Inquiry Into Work‐individual‐familymentioning

confidence: 99%

“…Their recruitment criteria were Chinese individuals, both males and females, who are between 16 and 64 years old, but the participants on the whole ranged from 15 to 51 years old. A qualitative approach was adopted; for example, Wong and Lam () interviewed 15 Chinese gaming employees in Macau. Wan and Chan () then found that frequent and sporadic changes in the shift work schedules not only impact the physical health but also the social life of casino employees.…”

Section: Introduction: the Growth Of The Macau Gaming Industry And Cumentioning

confidence: 99%

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A work‐individual‐family inquiry on mental health and family responsibilities of dealers employed in the Macau gaming industry

Chan¹

2017

Journal of Family Therapy

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The anxiety, depression and sleep quality levels of a sample of 1124 Macau casino dealers are examined in this study which uses a mixed method study with a work‐individual‐family approach. In total, 113 dealers are interviewed on the impacts of casino employment on their family life. The results of the quantitative analysis shows that over half of the participants (55.4%) have a score that is over the cut‐off point for depression, a quarter (25.8%) are considered to have anxiety, and about two‐thirds (77%) report poor sleep quality. The qualitative analysis results indicate that despite the financial benefits, family responsibilities and dynamics, such as family activities and plans, parental care and guidance, child‐parent interaction and bonding, marital intimacy, communication patterns, and gender roles are negatively affected to some degree by casino employment. Practitioner points Sensitivity towards work‐family conflicts, families‐in‐transition, gender and class can facilitate engagement and intervention with the families of dealers in Macau Gender is a significant predictor of depression and anxiety levels Respondents with a lower income range have lower quality of sleep Absence from family activities, missed opportunities to carry out parental care, reduced marital intimacy and communication with family members are key concerns

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“…However, given the rapid development of lotteries and the associated social problems, the government should initiate and enforce more measures compatible with responsible gambling in the context of lotteries. Researchers in Hong Kong and Macao have also identified gambling disorder risk factors such as male gender, casino employment, casino gambling, stress, impulsive personality, fate beliefs, illusory control, superstitions, attitudes and social influences [18,41,42,[46][47][48][49][50][51] which can be used to support the design of interventions in China.…”

Section: Preventionmentioning

confidence: 98%