Work-related factors influencing doctors search behaviors and trust toward medical information resources

Κωσταγιόλας, Πέτρος; Korfiatis, Nikolaos; Kourouthanasis, Panos; Alexias, George

doi:10.1016/j.ijinfomgt.2013.11.009

Cited by 32 publications

(34 citation statements)

References 53 publications

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“…H2: Internet health information quality has a positive impact on patient's affect-based trust in physician. Source is a critical attribute of Internet health information [35], and its evaluation in the health information seeking process is important [17]. The source of Internet health information can be described with several related attributes (e.g.…”

Section: Model and Hypothesesmentioning

confidence: 99%

The Relationship between Internet Health Information and Patient Compliance based on Trust: An Empirical Study (Preprint)

Lu¹,

Zhang²,

Wu³

et al. 2017

Preprint

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Background: The Internet has become a major means of acquiring health information due to the increasing demand for health information and the development of the Internet. However, Internet health information is of mixed quality and may therefore significantly affects health-related behaviour and decisions. The trust of patients in their physicians may potentially change because of health information obtained from the Internet, thereby affecting their compliance to medical diagnoses and treatment. Hence, it is significant to discuss the relationship between Internet health information and patient compliance from the perspective of trust. Objective: This study aimed to discuss the relationship between Internet health information and patient compliance from the dimensions of quality and source through theoretical principle (i.e. cognition-and affect-based trust) and empirical study. Methods: An online survey involving 375 participants from 28 cities in China was conducted to assess the research model, which included two independent variables (i.e. Internet health information quality and source of Internet health information), two mediator variables (i.e. cognition-and affect-based trust) and one dependent variable (i.e. patient compliance). All variables were measured using multiple-item scales from previously validated instruments. The scales' reliability and validity were analysed, demographic analysis was performed and hypotheses were tested using structural equation modelling (SEM). Results: The questionnaire response was 89.6%, and the reliability and validity was acceptable (Cronbach's α = .950 > .700, KMO = .907 > .700, P < .001). This study indicated that the quality and source of Internet health information impacted cognitionand affect-based trust, consequently, patient compliance. In addition, Internet health information source also directly affected patient compliance, and the Internet health information quality was more important than the source of information. Furthermore, cognition-and affect-based trust had significant positive impacts on patient compliance, and cognition-based trust had a significant impact on affect-based trust. Unexpectedly, a nonsignificant relationship between source of Internet health information and affectbased trust was found. Conclusions: The Internet health information quality plays a more important role than the source of information in impacting patient trust, consequently, patient compliance. Therefore, patient compliance should be improved by strengthening the management of Internet health information quality and urging physicians to focus on health websites, and acquire health information from these websites to understand the information accessed by patients and enrich their knowledge structure to show their specialization and reliability in their interaction with patients. Cognition-and affect-based trust directly impact patient compliance. Therefore, physicians can communicate with patients through health websites to allow patients to acquire health informati...

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Section: Model and Hypothesesmentioning

confidence: 99%

The Relationship between Internet Health Information and Patient Compliance based on Trust: An Empirical Study (Preprint)

Lu¹,

Zhang²,

Wu³

et al. 2017

Preprint

View full text Add to dashboard Cite

show abstract

“…GPs balance the potential benefits from further information seeking with the related costs in time and effort that should be invested based on the environmental and personal barriers to information seeking they encounter in their own contexts. Indeed, the decision of whether or not extra effort on information seeking is worthwhile is related to the potential benefits from that extra information and knowledge that is available [16]. Information satisfaction is therefore linked to the subjective feeling of having the sufficient amount of information for providing clinical services and making clinical decisions for a specific patient based on his/hers specialized medical condition and views on what is best for them.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…We conducted this research conducted by means of a questionnaire survey that was informed by Wilson's macro model of information behaviour [16], [19], [21]. The first section included questions about demographic characteristics of GPs (e.g.…”

Section: Survey Detailsmentioning

confidence: 99%

The Participatory Medicine Attitudes of General Practitioners in Greece: An Information Behaviour Perspective

Κωσταγιόλας

Μαρτζούκου

Kakavitsas

et al. 2015

Communications in Computer and Information Science

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“…In effect, doctors primarily use the Internet to retrieve information that would help them in work-related activities (such as medication, treatment, and expanding their knowledge and awareness on new protocols and prescriptions), education, or research activities [1,2,3,5]. Search engines, scientific journals, and medical databases comprise the most popular and frequently used online information sources by professionals to supplement their expertise and to keep themselves up to date [4][5][6]. Interestingly, scholars also report a growing use of social media by medical professionals in order to expand their knowledge and develop more effective communication bridges with their patients [7].…”

Section: Introductionmentioning

confidence: 99%

“…This behavior creates a paradox on the information search behavior of doctors. On the one hand, doctors tend to seek authoritative information on the Internet when they exhibit low perceptions of personal skills and available online information quality [5]. On the other hand, this hinders a narrowly restrictive approach in their online search strategies since they will most likely visit on a recurring basis sources that they are familiar with or they trust [10,11].…”

Section: Introductionmentioning

confidence: 99%

Exploring the Online Satisfaction Gap of Medical Doctors: An Expectation-Confirmation Investigation of Information Needs

Kourouthanassis

Mikalef

Ioannidou

et al. 2014

Advances in Experimental Medicine and Biology

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This research explores the satisfaction gap between the expectations of medical doctors when using the Internet to search for health-related information, and the confirmations they receive following the use of specific information sources to meet their information needs. We executed a quantitative study on 303 medical doctors to capture their online information-seeking behavior. Results suggest that authoritative online information sources are strongly related with the derived satisfaction of medical doctors' online information needs, whilst expectation fulfillment is not related with usage of non-authoritative sources. Nevertheless, doctors' perceptions regarding the information quality of online sources, and discerning personal constraints regarding Internet use, moderate the relationship between online source usage and the effectuation of their expectations.

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Work-related factors influencing doctors search behaviors and trust toward medical information resources

Cited by 32 publications

References 53 publications

The Relationship between Internet Health Information and Patient Compliance based on Trust: An Empirical Study (Preprint)

The Relationship between Internet Health Information and Patient Compliance based on Trust: An Empirical Study (Preprint)

The Participatory Medicine Attitudes of General Practitioners in Greece: An Information Behaviour Perspective

Exploring the Online Satisfaction Gap of Medical Doctors: An Expectation-Confirmation Investigation of Information Needs

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