Work pressure and burnout effects on emergency room operations: a system dynamics simulation approach

Choi, Donghyun; Noh, Yonghwi; Rha, Jin Sung

doi:10.1007/s11628-018-00390-1

Cited by 7 publications

(2 citation statements)

References 68 publications

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“…Work intensification (increased time pressure and multitasking demands) associated with a shared risk of exhaustion especially among healthcare staff working in emergency care (when compared to other work units), and among nurses (when compared to other occupations). These findings indicate that emergency care is characterized not only by high work intensity, infrequent breaks, and highly demanding patients (see Choi et al, 2019) but also by the fact that these demands are now increasing at an ever‐faster pace.…”

Section: Discussionmentioning

confidence: 91%

Intensified job demands in healthcare and their consequences for employee well‐being and patient satisfaction: A multilevel approach

Huhtala

Geurts

Mauno

et al. 2021

Journal of Advanced Nursing

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Aims Intensified job demands (IJDs) and their effects on employee burnout, work engagement and patient satisfaction were investigated across different work units and occupational groups in a healthcare setting. Design A multilevel study. Methods One thousand twenty‐four healthcare employees responded to a survey in 2019 and rated their experiences of IJDs, burnout and work engagement. Nine hundred fifty‐one patients rated their satisfaction with care received from healthcare staff. Results Work units and occupational groups who shared more experiences of increased time pressure and multitasking reported higher exhaustion. Shared perceptions of increased planning and performing one's work autonomously correlated with higher exhaustion and lower patient satisfaction at the work‐unit level. Moreover, work intensification was found to be highest in emergency care and among nurses, while job‐related planning demands were highest in leadership services. Conclusion IJDs are a shared risk to employee well‐being among heterogeneous healthcare staff and relate negatively to customer‐rated patient satisfaction. We found that high time‐pressure demands increase the shared risk of burnout—especially among nurses and healthcare staff working in emergency care. Furthermore, increased independence and self‐determination in planning and executing work tasks also increase the shared risk of burnout especially among those in leadership services. This can lead to lower customer/care satisfaction among patients. Impact With the accelerating pace of socio‐economic change, the pace of work is also getting faster. Our findings help understand how IJDs are experienced among heterogeneous healthcare staff. Because different occupational groups and work units had different demands, this research shows that attempts to mitigate the negative effects of IJDs need to be planned and implemented in a context‐specific way. It seems crucial to pay more attention especially to adequate nurse staffing so that the adverse effects of IJDs could be mitigated among them.

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Section: Discussionmentioning

confidence: 91%

Intensified job demands in healthcare and their consequences for employee well‐being and patient satisfaction: A multilevel approach

Huhtala

Geurts

Mauno

et al. 2021

Journal of Advanced Nursing

View full text Add to dashboard Cite

show abstract

“…Figure 3 and Figure 4 present a simplified model (Anylogic, 2019). Many authors, however, have developed more complex models dedicated to door-to-doctor (Ribeiro et al, 2016), overcrowding (Ahalt et al, 2018), impact of work pressure (Choi et al, 2019), and many others. Applying agent-based modelling for the analysed ED, one may design a model with three states of the agent (patient), i.e.…”

Section: Application Of Selected Ie Tools In Polish Emergency Departmentmentioning

confidence: 99%

Industrial Engineering for Healthcare Management – Example Lean Management and ICT Tools

Buczacki

Gładysz

Timler

2019

Studies in Logic, Grammar and Rhetoric

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Industrial engineering is a field dealing with optimization of complex processes, systems, or organizations by developing, improving and implementing integrated systems of people, money, knowledge, information, equipment, energy, and materials. Hence, the scope of industrial engineering is wide and includes various fields, from manufacturing, through banking, different types of services, to administration and healthcare. Various industrial engineering tools could be implemented in healthcare settings. The use of such tools is popular in western economies. For example, simulation modelling of services is popular in the US. However, there is still a very limited number of case studies on the application of such tools in healthcare that would consider the Polish economy. The aim of this paper is to present selected successful applications of lean management tools in the Polish healthcare. This may serve as an inspiration for healthcare organizations to search for and implement methodological approaches to improve their services.

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The influence of external factors on the development of China's banking industry: a system dynamics modelling approach

Zuo

Huang

2021

Wireless Netw

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Work pressure and burnout effects on emergency room operations: a system dynamics simulation approach

Cited by 7 publications

References 68 publications

Intensified job demands in healthcare and their consequences for employee well‐being and patient satisfaction: A multilevel approach

Intensified job demands in healthcare and their consequences for employee well‐being and patient satisfaction: A multilevel approach

Industrial Engineering for Healthcare Management – Example Lean Management and ICT Tools

The influence of external factors on the development of China's banking industry: a system dynamics modelling approach

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