Work practices of system administrators

Velasquez, Nicole Forsgren; Weisband, Suzanne P.

doi:10.1145/1477973.1477975

Cited by 20 publications

(29 citation statements)

References 23 publications

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“…Because system admins deal mostly with software and hardware, many of their tools are computerized, and such tools can include various information systems and software programs Velasquez & Weisband, 2008). Organizations can develop these tools inhouse or buy them from vendors or third parties (which they can then either customize or not) (Barrett et al, 2004).…”

Section: Context Of Interest: System Administratorsmentioning

confidence: 99%

“…Organizations can develop these tools inhouse or buy them from vendors or third parties (which they can then either customize or not) (Barrett et al, 2004). When working on a task, system admins have reported selecting and using the tool that uniquely suits the problem at hand (Velasquez & Weisband, 2008). However, research has not yet investigated the information and system quality characteristics important in the tools that system admins use.…”

Section: Context Of Interest: System Administratorsmentioning

confidence: 99%

“…Studies on system administration and system admins' work practices suggest that these users may have unique information and system needs (Barrett et al, 2004;Velasquez & Weisband, 2008). For example, when checking on system use or system performance, a system admin may use a reporting tool that presents the information in an easy-to-understand graphical format even if generating these reports takes a few minutes (e.g., formatted reports such as bar charts and pie charts).…”

Section: The Wt Model In This Contextmentioning

confidence: 99%

“…Alternatively, when monitoring system status, system admins may prefer a tool with much faster response times and basic text output. Researchers who have analyzed system admins' work practices have identified the following relevant information and system characteristics (Velasquez and Weisband, 2008): reliability, flexibility, integration, accessibility, credibility, scalability, scriptability, situation awareness, monitoring, speed, completeness, accuracy, format, currency, logging, and verification. Consistent with Volume 38 Paper 39…”

Section: The Wt Model In This Contextmentioning

confidence: 99%

“…This model expands the core set of system and information quality characteristics to include those that prior research analyzing system admins' work practice has suggested (Velasquez & Weisband, 2008). We exclude service quality (e.g., Chen, 2010;Negash, Ryan, & Igbaria, 2003) from the model because system admins provide rather than consume a service.…”

Section: Timelinessmentioning

confidence: 99%

See 4 more Smart Citations

The Integrated User Satisfaction Model: Assessing Information Quality and System Quality as Second-Order Constructs in System Administration

Forsgren¹,

Durcikova²,

Clay³

et al. 2016

CAIS

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Abstract:While many studies have investigated the relationship between information systems (IS) characteristics and IS use, the results have been inconsistent. We argue that this inconsistency may be due to the modeling of information and system quality and the importance of the system usage context. We extend Wixom and Todd's (2005) integrated model of IS satisfaction by proposing and modeling information and system quality as second-order constructs and by testing the model in the system administration context. Our findings provide support for modeling information and system quality as second-order constructs in the integrated model. Furthermore, our findings support using additional constructs, unique to the context studied, in the integrated model. We contribute to current literature by 1) enhancing the construct validity of information and system quality, which ultimately improves statistical conclusion validity and internal validity for studies that focus on information and system quality; and 2) testing the extended model in the system administration context. Our findings suggest that future research should measure information quality and system quality as second-order constructs and that including context-specific information and system characteristics provides researchers and practitioners with a better understanding of IS characteristics important in system administration.

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Section: Context Of Interest: System Administratorsmentioning

confidence: 99%

Section: Context Of Interest: System Administratorsmentioning

confidence: 99%

Section: The Wt Model In This Contextmentioning

confidence: 99%

Section: The Wt Model In This Contextmentioning

confidence: 99%