Work Organization Factors Associated With Nurses’ Stress, Sleep, and Performance: A Pre-pandemic Analysis

Stimpfel, Amy Witkoski; Goldsamt, Lloyd A.; Liang, Eva; Costa, Deena Kelly

doi:10.1016/s2155-8256(22)00085-0

Cited by 6 publications

(2 citation statements)

References 35 publications

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“…The main factors contributing to overtime for 9-1-1 telecommunicators are understaffing and low retention rates (Moore, 2019). Previous studies described the mechanism of understaffing, overtime, and stress (Furihata et al, 2022;Northwest Center for Public Health Practice, n.d.;Stimpfel et al, 2022). More work hours increase stress and burnout and discourage recruits, leading to a staff shortage.…”

Section: Discussionmentioning

confidence: 99%

Effect of Mandatory and Voluntary Overtime Hours on Stress Among 9-1-1 Telecommunicators

Park,

Meischke,

Lim

2023

Workplace Health Saf

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Background: 9-1-1 telecommunicators are frequently exposed to indirect traumatic events that impact their mental and physical health and are often required to work overtime with rotating shifts. Previous studies reported various harmful effects of overtime on the health and well-being of workers, such as musculoskeletal injuries, burnout, low job satisfaction, fatigue, and intent to leave. However, there is limited research on the impact of overtime hours on 9-1-1 telecommunicators’ stress symptoms, especially mandatory overtime hours. This study aimed to examine the relationship between overtime hours—mandatory and voluntary—and the level of stress symptoms among 9-1-1 telecommunicators. Methods: We used secondary data from the surveys of the “Multi-tasking to hyper-tasking: Investigating the impact of Next Generation 9-1-1” study for analysis. Linear mixed-effects regression was applied to examine the association of overtime hours with the stress level. Results: Of the 403 participants, 47.6% reported that they were required to work mandatory overtime, and the mean mandatory overtime was 7.51 ( SD = 12.78) hours in the past month. 58.3% reported working voluntary overtime, and the mean voluntary overtime was 11.63 ( SD = 17.48) hours. This study found that mandatory overtime hours were associated with an increase in self-reported stress symptoms (β = 0.30, p = .002), whereas no significant association was found between voluntary overtime and the level of stress symptoms (β = −0.01, p = .885). Conclusion/Application to Practice: Study results highlight the importance of reducing mandatory overtime in call centers as one possible strategy for reducing stress levels among this critical workforce.

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Section: Discussionmentioning

confidence: 99%

Effect of Mandatory and Voluntary Overtime Hours on Stress Among 9-1-1 Telecommunicators

Park,

Meischke,

Lim

2023

Workplace Health Saf

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“…A study of healthcare workers conducted in India during the pandemic found that 36% of workers had poor sleep quality, while 25% had moderate burnout [ 25 ]. Poor sleep and work-related stress can interfere with patient care [ 26 ]. Nurses with high levels of stress also report lower sleep quality [ 27 ], while nurses with high levels of burnout and traumatic stress are more likely to have physical and mental health problems, with sleep disturbance being a partial mediator of these relationships [ 28 ].…”

Section: Introductionmentioning

confidence: 99%

Sleep Quality as a Mediator of Burnout, Stress and Multisite Musculoskeletal Pain in Healthcare Workers: A Longitudinal Study

Vieira,

Mininel,

Sato

2023

Healthcare

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This study aimed to verify whether sleep quality is a mediator of the relationship between burnout, stress and multisite pain in healthcare workers in a longitudinal study with 12 months of follow-up during the COVID-19 pandemic. Online questionnaires were used for data collection. The sociodemographic questionnaire contained personal and occupational data. The short version of the Copenhagen Psychosocial Questionnaire (COPSOQ II-Br) was used to assess burnout and stress. The Pittsburgh Sleep Quality Index (PSQI-Br) assessed sleep quality over one month. The Nordic Musculoskeletal Questionnaire (NMQ) aimed to identify the presence of multisite musculoskeletal pain in the last 12 months and the last 7 days. Mediation analysis was used to verify whether the effect of the predictor variables (burnout and stress) on the dependent variable (number of pain sites in the last 12 months and 7 days) was due to an intervening variable (sleep quality). Stress and burnout were associated with multisite pain in healthcare workers in the last 12 months and the last 7 days. Sleep quality was a significant mediator of this association in the last 12 months, indicating that some of the association between burnout, stress and multisite pain can be explained by poor sleep quality. Thus, a comprehensive approach to long-term multisite pain should consider psychosocial aspects such as burnout, stress and sleep quality.

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Psychological detachment from work during nonwork time as a moderator and mediator of the relationship of workload with fatigue and sleep in hospital nurses

Cho,

Steege,

Pavek

2024

Sleep Health

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Work Organization Factors Associated With Nurses’ Stress, Sleep, and Performance: A Pre-pandemic Analysis

Cited by 6 publications

References 35 publications

Effect of Mandatory and Voluntary Overtime Hours on Stress Among 9-1-1 Telecommunicators

Effect of Mandatory and Voluntary Overtime Hours on Stress Among 9-1-1 Telecommunicators

Sleep Quality as a Mediator of Burnout, Stress and Multisite Musculoskeletal Pain in Healthcare Workers: A Longitudinal Study

Psychological detachment from work during nonwork time as a moderator and mediator of the relationship of workload with fatigue and sleep in hospital nurses

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