Abstract:Work-measurement techniques generally are based upon the objective categorization of work activity. Several troublesome characteristics arise when applying the concept to professional people: antagonisms may develop between the observer and the professional being observed, and the importance of the qualitative aspect of the activity may say that the reason for doing something is as important as the fact that it is being done. This paper describes a project where these issues were faced in a constructive way by… Show more
Issues in measuring ambulatory care are discussed in terms of the work of radiologists. The method employed is described and the results are presented. Applicability to other facets of medical care and to a total medical care system are noted.
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