Work intensity, burnout and quality of work life in the hotel industry: The moderating role of psychological detachment

Osei, Hannah Vivian; Asiedu-Appiah, Felicity; Ansah, Rhoda Owusu

doi:10.1080/15332845.2023.2126929

Cited by 6 publications

(3 citation statements)

References 72 publications

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“…COVID-19 resulted in an unprecedented healthcare crisis with high levels of burnout and other psychological distress for healthcare professionals (Azoulay et al, 2020;Hlubocky et al, 2021;Osei et al, 2023b). According to research, increased workload and work hours (work intensity) (Kearney et al, 2020;Osei et al, 2023c;Turato et al, 2022) and other workplace factors (Garg et al, 2023) lead to burnout. Burnout is excessive prolonged stress that leads to a state of emotional, mental and physical exhaustion (Celik et al, 2021).…”

Section: Effect Of Employee's Burnout On Intention To Leavementioning

confidence: 99%

The joint impact of burnout and neurotic personality on career satisfaction and intention to leave among health workers during the first 2 years of COVID-19

Osei,

Arthur,

Aseibu

et al. 2024

JHOM

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PurposeThe purpose of the study is to examine the psychological impact of COVID-19 on health workers' career satisfaction and intention to leave the health profession, with neurotic personality type as a moderator.Design/methodology/approachA total of 277 health workers in two public hospitals in Ghana were included in this study. Purposive and convenience sampling techniques were adopted for the study, focusing on eight departments that were involved in the management of COVID-19 cases. Validated instruments were used to measure burnout, intention to leave, neurotic personality and career satisfaction. Using AMOS and partial least squares structural equation modeling (PLS-SEM), various techniques were employed to analyze mediating and moderating mechanisms.FindingsThe departments had staff sizes ranging from 19 to 40, with 67% female and 33% male, with an average age of 31. Nurses accounted for the majority of responses (67.8%), followed by physicians (13.9%), sonographers (0.9%), lab technicians (0.9%) and other respondents (16.5%). The study found that health workers’ level of burnout during COVID-19 had a positive effect on their intention to leave the health profession. Career satisfaction does not mediate this relationship; however, career satisfaction negatively influences the intention to leave the health profession. A neurotic personality does not moderate this relationship.Originality/valueThis study provides validation of burnout and intention to leave among health workers in Ghana during COVID-19 and supports the proposition that threats to resources (burnout) and having a resource (career satisfaction) have effects on the intention to leave one’s profession.

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Section: Effect Of Employee's Burnout On Intention To Leavementioning

confidence: 99%

The joint impact of burnout and neurotic personality on career satisfaction and intention to leave among health workers during the first 2 years of COVID-19

Osei,

Arthur,

Aseibu

et al. 2024

JHOM

Self Cite

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“…Financial issues have provoked a workaholism tendency among several personalities in today's business ecosystem (Atroszko MD 62,4(Falco et al, 2020a). Particularly, the work pressure, substantially heavy workloads and a large amount of time exhausted by employees tend to adversely affect employee QWL(Osei et al, 2023). Work pressure along with tremendous workload has been argued by scholars that those factors highlighted prevent the QWL of employees in a modern work environment…”

mentioning

confidence: 99%

“…Suna et al (2022) claimed that work addiction is preposterous and injurious to other human life domains. It affects the effective functioning of employees across all facets of human endeavour if not checked promptly Osei et al (2023). also sensitised that the tendency to work excessively hard and being obsessed with work in social organisations always disrupt employees' QWL.…”

mentioning

confidence: 99%

Workaholism and quality of work-life: a psychosocial pathway to brain-drain syndrome

Akinwale,

Kuye,

Akinwale

2023

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PurposeThe cultural norm of compelling employees to work beyond the standard measure as a result of internal pressure from organisations is gaining popularity in the business environment today. This research is a pointer to a nuanced and dynamic understanding of workaholism, and this study aims to investigate factors that constitute an individual as a workaholic in the banking industry in Nigeria. This study aims to examine the influence of workaholism on the quality of work-life (QWL) of the workforce and how it led pockets of the workforce to migrate to an international workspace.Design/methodology/approachTo capture a good understanding of what describes an individual as a workaholic, and what influences the QWL among the workforce in the banking environment, this study utilised a longitudinal research design to survey bankers in corporate organisations in Nigeria. The study administered a battery of adapted scales to measure latent constructs of dimensions of workaholism and QWL on a random simple probability technique. The study surveyed 425 professional bankers in Nigeria's banking workspace. A structural equation model was used to analyse the data obtained from the banking workforce to establish the relationship that exists between the dimensions of workaholism and QWL.FindingsThe outcome of this study indicated an insightful one. The results of the study illustrated that long hours of work, workload, work pressure, financial challenges as well and the pursuit of career growth are determinants of workaholism in banking corporate business. The study illustrated that all the predictors of workaholism equally affect the QWL of the employees in Nigeria's banking industry.Originality/valueThe originality of this study is captured in the dynamics of the concept of workaholism which portends negative outcomes in the Nigerian business environment given the nature of banking business in Nigeria. The study elucidates that workaholism is not work engagement in Nigeria but the attitude of compulsion from the management of the organisations.

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Coworker Envy, Psychological Detachment and Service Sabotage Behavior: Evidence from Coastal Hotels

Shoukat,

Khan,

Elgammal

et al. 2024

International Journal of Hospitality & Tourism Administrati

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Work intensity, burnout and quality of work life in the hotel industry: The moderating role of psychological detachment

Cited by 6 publications

References 72 publications

The joint impact of burnout and neurotic personality on career satisfaction and intention to leave among health workers during the first 2 years of COVID-19

The joint impact of burnout and neurotic personality on career satisfaction and intention to leave among health workers during the first 2 years of COVID-19

Workaholism and quality of work-life: a psychosocial pathway to brain-drain syndrome

Coworker Envy, Psychological Detachment and Service Sabotage Behavior: Evidence from Coastal Hotels

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