Work-Centered Support Systems: A Human-Centered Approach to Intelligent System Design

Scott, Ronald F.; Roth, Emille M.; Deutsch, Stanley; Malchiodi, Erika; Kazmlerczak, Thomas E.; Eggleston, Robert G.; Kuper, Smauel R.; Whitaker, Randall

doi:10.21236/ada446490

Cited by 16 publications

(20 citation statements)

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“…1) The human-machine interfaces should be designed and implemented specifically to support the work requirements [Scott, et al, 2003]. In other words, what may be an ideal setup for one site may not be optimal for the mission of another site.…”

Section: Generalmentioning

confidence: 99%

A Case Study of Human-in-the-loop for Telescope Operation

Schmidt¹,

Ianni²,

Shattuck³

et al. 2014

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Section: Generalmentioning

confidence: 99%

A Case Study of Human-in-the-loop for Telescope Operation

Schmidt¹,

Ianni²,

Shattuck³

et al. 2014

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“…Understanding users' work activities and the context of use has become a central focus of HCI research, and also of UCD as represented in the scientific literature (e.g. Klein et al, 1997;Gulliksen et al 2003;Scott et al, 2005;Thursky & Mahemoff, 2007) and in the more practitioner-oriented literature (e.g. Beyer & Holtzblatt, 1998;ISO 13407, 1999;Mayhew, 1999;Rosson & Carroll, 2002).…”

Section: User-centredness As User Focusmentioning

confidence: 99%

Varieties of user-centredness: an analysis of four systems development methods

Iivari¹,

Iivari²

2011

Information Systems Journal

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Based on an extensive literature analysis, this paper examines usercentredness in the context of systems development as a multidimensional concept composed of four aspects: user focus, work-centredness, user involvement and system personalization. Each dimension loads user-centredness with different meanings. The four dimensions can be used for evaluating systems development methods and approaches as to what extent and in what sense they adhere to the ideals of user-centredness. To illustrate this, the dimensions are applied to the analysis of four allegedly user-centred systems development methods: Goal Directed Interaction Design, Contextual Design, Scenario-Based Design and Human-Centred Systems Development Life Cycle. The analysis shows considerable variation in how these methods address the four dimensions of user-centredness.

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“…However, most established CTA techniques are difficult to apply in the design of novel, futuristic systems for which no subject matter experts, documentation, or previous system implementations exist. 5,6 In our design effort, the goal was to develop interfaces to support a single operator controlling a team of multiple unmanned vehicles-something infeasible with existing technical capabilities, limiting the effectiveness of traditional CTA approaches. To address these limitations, a multi-tiered approach to CTA was developed and used, drawing upon several distinct analytical methods.…”

Section: A Identifying Information Requirements Through a Hybrid Cogmentioning

confidence: 99%

Mission Planning and Monitoring for Heterogeneous Unmanned Vehicle Teams: A Human-Centered Perspective

Kilgore

Harper

Nehme

et al. 2007

AIAA Infotech@Aerospace 2007 Conference and Exhibit

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Future unmanned systems in the military will be highly heterogeneous in nature, with vehicles from multiple domains-aerial, underwater, and land-working in collaborative teams to complete a variety of missions. The complexity of supervising these teams will be enormous and will rely on human creativity, judgment, and experience. Therefore, the design and development of mission planning and monitoring technologies must be rooted in a deep understanding of the human operator's role as mission manager, and must effectively address the reasoning skills and limitations of both the human and autonomous intelligent system. In this paper we present our work to approach these supervisory issues from a human-centered perspective. We first review the findings of a cognitive task analysis, through which we defined critical informational requirements and developed display interfaces for human operators developing and executing mission plans for a small team of underwater and aerial unmanned vehicles. These findings raise several operations issues for unmanned vehicle management, namely (1) vehicle and task heterogeneity and (2) the coordination of command and control across a vehicle team. We discuss the impact of both of these design requirements on the human-centered development of mission planning tools for unmanned systems. Finally, we introduce an investigative approach to support the rapid evaluation of interfaces that flexibly accommodate alternative command and control philosophies for heterogeneous automated systems using a combination of modeling and human-in-the-loop evaluation processes

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Work-Centered Support Systems: A Human-Centered Approach to Intelligent System Design

Cited by 16 publications

References 0 publications

A Case Study of Human-in-the-loop for Telescope Operation

A Case Study of Human-in-the-loop for Telescope Operation

Varieties of user-centredness: an analysis of four systems development methods

Mission Planning and Monitoring for Heterogeneous Unmanned Vehicle Teams: A Human-Centered Perspective

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