Wordingen. Een cyclus van liefde en vertrouwen

Scheltema, T. W. L.; Schalk, Henriëtte Roland Holst van der

doi:10.2307/40089866

Cited by 1 publication

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“…On the contrary: proportionality review is necessary even when the lawgiver has decided preferences to avoid "harrowing" or "distressing" (schrijnende) outcomes. 90 Thus courts reviewing final administrative decisions, no less than frontline workers applying the doorbraakmethode to cases stuck in a logjam of rules, are called on to ensure that conflicts are not resolved to the cost of the vulnerable and against the overall intent of the law. In this sense we might imagine courts and social workers as implicit partners in integrating the life world of actual experience and the system world of formal rules and procedures.…”

Section: Customized Service Provision and Equal Treatment Before The Lawmentioning

confidence: 99%

Transforming the Welfare State, One Case at a Time: How Utrecht Makes Customized Social Care Work

Sabel¹,

Zeitlin

Helderman

2023

Politics & Society

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Advanced welfare states are under pressure to customize services, promptly enough to prevent a cascade of harms. With these goals, the Netherlands in 2015 decentralized social care services to municipalities, and within municipalities to neighborhood teams in continuing contact with clients. The overall results have been disappointing. But the experience of Utrecht, the Netherlands’ fourth-largest city, has been strikingly different. By using hard-to-resolve cases to signal conflicts in rules, obstructive jurisdictional boundaries, and the shortcomings of private service providers, Utrecht is learning to customize and speed delivery of social care through incremental steps. This article explains how Utrecht's success addresses apparently intractable limits to the adaptability of the rule-bound welfare state, such as the problem of low-level discretion or street-level bureaucracy and the division of services into silos, in the process bridging, and perhaps effacing, the gap between the Habermasian life world and the system world of formal rules.

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Section: Customized Service Provision and Equal Treatment Before The Lawmentioning

confidence: 99%