Word of mouth and satisfaction in cruise port destinations

Identifying the Antecedents for Relationship Quality Model and Its Outcomes for Priority Banking Customers in Indonesia

“…Similarly, the positive link between PEE and RQ's trust is in line with studies by Fischer (2012) and McAllister (1995). The positive link between RQ's satisfaction and trust with WOM are also in line with previous studies like Henning-Thurau et al (2002), Chen et al (2008), Satta et al (2015), and Su et al (2014) for satisfaction; while Guenzi and Georges (2010), Chen et al (2008), Baloglu et al (2014), and Su et al (2014) for trust. In addition, the positive link between RQ's satisfaction and trust with SOP are also similar to Lin and Ding (2005), Caceres and Paparoidamis (2007), Shamdasani and Balakrishnan (2000), Rauyruen and Miller (2007), Chen et al (2008), Lonial and Raju (2015), and Kim, Lee, and Suh (2015) for satisfaction; while Guenzi and Georges (2010), Chen et al (2008), Lin and Ding (2005), Shamdasani and Balakrishnan (2000), Azam (2015), Bowden-Everson et al (2013), Butt and Aftab (2013) and Aldas-Manzano et al (2011) for trust.…”

“…For example, satisfied customers are found to convey their satisfying experiences to an average five others in comparison to nine for dissatisfied customers and their dissatisfying experience (Knauer, 1992). Recent studies also confirm that satisfaction has a significant effect on positive WOM (Satta, Parola, Penco, & Persico, 2015;Su, Hsu, & Swanson, 2014). Customer's satisfaction significant effect on SOP (repurchase intention) are frequently reported too (Bowden-Everson, Dagger, & Elliott, 2013;Jang, Kim, & Lee, 2013;Aldas-Manzano, Ruiz-Mafe, Sanz-Blas, & Lassala-Navarré, 2011;Liu, Guo, & Lee, 2011;Lin & Ding, 2005;Caceres & Paparoidamis, 2007;Shamdasani & Balakrishnan, 2000;Rauyruen & Miller, 2007).…”

Impact of the destination image on cruise repeater’s experience and intention at the visited port of call

“…The measurement of intentional behavior was performed by the predisposition to repeat the trip and to recommend the destination to friends and family who characterize the two dimensions that often define this construct in tourism literature (Chen and Chen, 2010;Chi and Qu, 2008;Oppermann, 2000). In our research model, each of these dimensions was defined by a specific item as done by Parola et al (2014) in the context of destinations visited by cruises while Satta et al (2015) chose to calculate a single recommendation indicator from two items.…”

Exploring multisensory place experiences through cruise blog analysis

“…Out of the list of 41 blogs, only those providing accounts of cruise destination experiences in the Mediterranean were selected (n = 12), as this geographic area, constitutes the second-largest cruise market with steady growth during the last decade (Karlis & Polemis, 2018). Furthermore, only limited cruise research has been conducted in cruise regions other than the Caribbean so far (Satta, Parola, Penco, & Persico, 2015).…”