Women's satisfaction with delivery care in Nairobi's informal settlements

Bazant, Eva; Koenig, Michael A.

doi:10.1093/intqhc/mzn058

Cited by 105 publications

(141 citation statements)

References 16 publications

Supporting

Mentioning

104

Contrasting

Unclassified

Order By: Relevance

“…Our finding is in line with other studies which have demonstrated that private health providers can deliver adequate health services than the public sector (Walker et al 2001;Aljunid, 1995). Yet there are other studies that contend that within the private health care delivery, industrial or urban dwellers are more satisfied than those living in a more distant and marginalized settlement (Bazant and Koenig, 2009). …”

Section: Resultssupporting

confidence: 92%

Determinants of Consumer Satisfaction of Health Care in Ghana: Does Choice of Health Care Provider Matter?

Nketiah‐Amponsah¹,

Hiemenz²

2009

GJHS

View full text Add to dashboard Cite

A modern health system which provides high quality care has trickle-down effect on the quality of life of the individual citizens and the overall economic development of the country. One method which is applicable to the measurement of quality of health care is consumers' ratings of the services provided. This paper investigated the overall level of satisfaction associated with the choice of a health care provider. Parents whose children (aged-under five) fell sick four weeks prior to the survey and had sought intervention within 2 days were asked their overall level of satisfaction with health care providers. Using the ordered logit model the study confirms the notion in Ghana and elsewhere that private health care is associated with higher levels of satisfaction or quality. Control variables that were found to be statistically significant were gender of the child, maternal age and education, distance and waiting time among other. To the best of our knowledge, no study has examined the effect of provider choice on overall satisfaction of health care in Ghana.

show abstract

Section: Resultssupporting

confidence: 92%

Determinants of Consumer Satisfaction of Health Care in Ghana: Does Choice of Health Care Provider Matter?

Nketiah‐Amponsah¹,

Hiemenz²

2009

GJHS

View full text Add to dashboard Cite

show abstract

“…The study conducted in Amhara region referral hospitals also showed women's satisfaction with delivery care was associated with wanted status of the pregnancy [AOR = 2.2,95% CI:1.2,3.93)] [25]. Those findings are in line with the study finding from Kenya, on mothers satisfaction with delivery service, the adjusted odds of satisfaction with delivery care was higher for women with a wanted pregnancy [AOR=2.75, 95% CI (1.82, 4.14)] [26]. Tough it is difficult to identify cause and effect, all these evidences show mothers who planned their pregnancy tend to have better satisfaction with delivery service they receive from health facilities.…”

Section: Discussionsupporting

confidence: 82%

Mothers’ Satisfaction with Institutional Delivery Service in Public Health Facilities of Omo Nada District, Jimma Zone

Tadesse¹

2017

CMR

View full text Add to dashboard Cite

Assessment of client satisfaction has become an administrative and a practical reality; it is important measure of the quality of services. Satisfaction studies provide feedback on how well the service is functioning according to clients' perception and what changes might be required to meet clients' expectation. Satisfaction affects service utilization; satisfied mothers will have optimum utilization of delivery service. This study assessed satisfaction with institutional delivery service and factors affecting their satisfaction, among mothers who gave birth in public health centers of Omo Nada district, south west Ethiopia. A facility based cross-sectional study was conducted on 391mothers who gave birth in selected public health centers of Omo Nada district, south west of Addis Ababa. The total sample was allocated to four health centers, based on expected pregnancy in their catchment area. Sample mothers were selected using systematic random sampling, list of mothers registered on delivery registration books of each health center were used as a sampling frame. Pre-tested structured questionnaire was used, 5 data collectors with diploma were recruited. Collected data were entered in to EPIDATA 3.0, and exported to SPSS version 16. Bivariate and multivariate logistic regression analyses were conducted. The overall satisfaction with institutional delivery service was 255(65.2%). Major satisfaction was recorded with supportiveness of the provider and cleanliness of delivery room. According to multivariate logistic regression analysis result, mothers who had ANC follow up had two fold increased satisfaction, [AOR= 2.05, 95% CI 1.33, 4.75]. Those who planned their pregnancy were 2.85 times more likely satisfied than those did not, [AOR=2.85 with 95%CI 1.56, 5.21]. This study showed ANC attendance, utilization of maternity waiting home (MWH) service, planned status of the pregnancy, distance and cleanliness of the toilet during delivery service were significant predicators of mothers' satisfaction with the service. Utilization of MWH and ANC attendance during pregnancy significantly increases mothers' satisfaction with institutional delivery service. On the other hand, mothers with unplanned pregnancy showed decreased satisfaction.

show abstract

“…Poor usage of care might be related to lack of provision of socioculturally appropriate and respectful care by care providers, with women identifying these services as unsuitable or inadequate (25). Women's perceived quality of care and satisfaction with maternity care is largely associated with the availability of skilled and experienced staff, polite behaviour by staff and greater provider empathy (25,26). A family-supportive environment during pregnancy and childbirth is essential to maximize favourable outcomes (27).…”

Section: Discussionmentioning

confidence: 99%

Assessment of women’s perspectives and experiences of childbirth and postnatal care using Q-methodology

Shabila

Ahmed

Yasin³

2015

Easter Mediterr Health J

View full text Add to dashboard Cite

To complement standard measures of maternity care outcomes, an assessment of women's satisfaction with care is needed. The aim of this study was to elicit the perspectives and experiences of Iraqi women about childbirth and postnatal care services. The study participants were a sample of 37 women of different educational and socioeconomic status who had given birth during the previous 6 months. Q-methodology was used for data collection and analysis. Three distinct viewpoints and experiences of childbirth and postnatal care services were identified: a general perception of poor childbirth and postnatal care with lack of appropriate interpersonal care and support; a high satisfaction and positive experience with childbirth and postnatal care services among the confident and well-supported women; and poor satisfaction with the childbirth and postnatal care services in terms of meeting traditional cultural practices. Needs assessment around providers' skills and attitudes and the wider sociocultural environment of childbirth and postnatal care is necessary in Iraq.

show abstract

Women's satisfaction with delivery care in Nairobi's informal settlements

Cited by 105 publications

References 16 publications

Determinants of Consumer Satisfaction of Health Care in Ghana: Does Choice of Health Care Provider Matter?

Determinants of Consumer Satisfaction of Health Care in Ghana: Does Choice of Health Care Provider Matter?

Mothers’ Satisfaction with Institutional Delivery Service in Public Health Facilities of Omo Nada District, Jimma Zone

Assessment of women’s perspectives and experiences of childbirth and postnatal care using Q-methodology

Contact Info

Product

Resources

About