Wisdom through adversity: Learning and growing in the wake of an error

Plews-Ogan, Margaret; Owens, Justine E.; May, Natalie

doi:10.1016/j.pec.2012.12.006

Cited by 24 publications

(59 citation statements)

References 23 publications

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“…They adopted additional measures in their clinical practice, including being thorough and having heightened alertness to safeguard against future mistakes. Previous studies yielded similar results, in which the participants learned lessons related to their clinical practice and improved their practice (Harrison et al , ; Plews‐Ogan, Owens, & May, ). It was suggested that these learning opportunities arose because of the distress evoked from the AE, prompting the adoption of effective coping strategies and the development of self‐regulation to prevent future AE (Engel et al , ; Plews‐Ogan et al , ).…”

Section: Discussionsupporting

confidence: 62%

Experiences of Singapore nurses as second victims: A qualitative study

Chan

Khong

Tan

et al. 2017

Nursing & Health Sciences

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Nurses, like other healthcare professionals, such as physicians, pharmacists, and therapists, are susceptible to unanticipated patient harm, in which they suffer as second victims due to the immense personal and professional impact from the adverse event. The aim of the present study was to explore the psychological responses, coping strategies, and support needs of Singapore nurses as second victims of adverse events. A descriptive qualitative study was adopted. Eight participants (6 women and 2 men) who had been involved in an adverse event were interviewed and audio-recorded. Thematic analysis was performed to analyze the data. Seven themes emerged from the thematic analysis: responding psychologically after the event, feeling others' prejudice, having intrusive thoughts, drawing valuable lessons from the event, coping to recover after the event, taking responsibility for the mistakes made, and finding self-identity. The harmful effects of adverse events on nurses are long lasting. Second-victim nurses adopted various coping strategies to recover. The findings from the present study will guide the development of effective second-victim support programs.

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Section: Discussionsupporting

confidence: 62%

Experiences of Singapore nurses as second victims: A qualitative study

Chan

Khong

Tan

et al. 2017

Nursing & Health Sciences

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“…Our results indicated that support from family and friends (64.02%) was perceived as the most important resource for second victims, followed by work-related support (59.18%). This differed from other studies (Cabilan & Kynoch, 2017;Plews-Ogan, Owens, & May, 2013), which showed that nurses are more willing to share their feelings and seek comfort with their colleagues (i.e. more so than with family and friends).…”

Section: Stabilitycontrasting

confidence: 96%

Inpatient Suicide Second Victim Experience and Support Tool: Psychometric properties of a scale for nurses who experienced inpatient suicide at Chinese general hospitals

Tan

Luo

et al. 2020

Nursing & Health Sciences

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This study describes a psychometric scale, the Inpatient Suicide Second Victim Experience and Support Tool, for evaluating physical and psychological distress with a focus on resources for supporting the needs of nursing professionals. Our study defines "second victim" as a nurse who experiences inpatient suicide while on shift. We conducted a cross-sectional study among non-psychiatric nurses to examine the psychometrics of the scale. A total of 731 participants were recruited from eight Chinese general hospitals for this research. Data were analyzed by exploratory factor analysis and confirmatory factor analysis to examine the reliability and validity of the scale. The results indicated adequate indices resulting in 21 items. The final structure for the scale was categorized into five domains: psychosomatic distress, support from family and friends, work-related support, organizational support, and professional self-efficacy. The total variance explained was 69.06%. Cronbach's alpha was 0.869 overall, and ranged from 0.626 to 0.914 for the five dimensions. The test-retest reliability of 0.792 for the entire scale was also acceptable. The scale shows promise for use by healthcare organizations to identify second victims and promote necessary organizational support interventions in Chinese hospitals.

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“…Our findings highlight how making an error affects nurses over the course of their careers-even years after it occurred. Similar themes are found in the medical literature regarding physician's acceptance of the error and integration of the experience into their view of themselves (Plews-Ogan, Owens, & May, 2013). Variations in the nurse's work environment shaped both the origin of and response to the error and impacted the ability of the nurse to provide high quality care (Steege, Drake, Olivas & Mazza, 2015).…”

mentioning

confidence: 62%