Willingness to click: Risk information seeking during imminent threats

Sutton, Jeannette; Woods, Chelsea L.; Vos, Sarah C.

doi:10.1111/1468-5973.12197

Cited by 10 publications

(16 citation statements)

References 50 publications

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“…Our qualitative responses reflect the agreement previously observed in RQ1.1: Half of the participants agree with the guidelines as they are, while many also point out that these were not relevant for people who do not use smartphones or social media, or if there is no time or network for this in case of an emergency. These last two comments are especially similar to results by Sutton, Woods, and Vos (), who identified the time and effort invested into information search as well as the technological access to reliable information as hurdles to an effective crisis communication via social media or websites. Therefore, it is suggested to expand the scope and apply the guidelines to mass media as well.…”

Section: Discussionsupporting

confidence: 82%

Avoiding chaotic use of social media before, during, and after emergencies: Design and evaluation of citizens’ guidelines

Kaufhold

Gizikis

Reuter

et al. 2018

Contingencies & Crisis Mgmt

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Social media have been established in many natural disasters or human‐induced crises and emergencies. Nowadays, authorities, such as emergency services, and citizens engage with social media in different phases of the emergency management cycle. However, as research in crisis informatics highlights, one remaining issue constitutes the chaotic use of social media by citizens during emergencies, which has the potential to increase the complexity of tasks, uncertainty, and pressure for emergency services. To counter these risks, besides implementing supportive technology, social media guidelines may help putting artefact and theoretical contributions into practical use for authorities and citizens. This paper presents the design and evaluation (with 1,024 participants) of citizens’ guidelines for using social media before, during, and after emergencies.

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Section: Discussionsupporting

confidence: 82%

Avoiding chaotic use of social media before, during, and after emergencies: Design and evaluation of citizens’ guidelines

Kaufhold

Gizikis

Reuter

et al. 2018

Contingencies & Crisis Mgmt

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“…Efforts to understand information seeking behaviors frequently built on the Risk Information Seeking and Processing model (Yang, Aloe, & Feeley, 2014), which integrates messenger, message, and audience characteristics to predict information seeking behaviors. The last decade saw this model applied in many contexts, including air pollution in South Korea (Kim & Kim, 2019), crisis communication via social media (Sutton, Woods, & Vos, 2018), and the 2014 Ebola outbreak (Yang, 2019), suggesting the versatility of the framework. Furthermore, the model has recently been extended to consider not just different contexts but different behaviors such as public support for climate change mitigation policy .…”

Section: Audiencesmentioning

confidence: 99%

The Evolving Field of Risk Communication

2020

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The 40th Anniversary of the Society for Risk Analysis presents an apt time to step back and review the field of risk communication. In this review, we first evaluate recent debates over the field's current state and future directions. Our takeaway is that efforts to settle on a single, generic version of what constitutes risk communication will be less productive than an openminded exploration of the multiple forms that comprise today's vibrant interdisciplinary field. We then review a selection of prominent cognitive, cultural, and social risk communication scholarship appearing in the published literature since 2010. Studies on trust in risk communication messengers continued to figure prominently, while new research directions emerged on the opportunities and critical challenges of enhancing transparency and using social media. Research on message attributes explored how conceptual insights particularly relating to framing, affective and emotional responses, and uncertainty might be operationalized to improve message effectiveness. Studies consistently demonstrated the importance of evaluation and how varying single attributes alone is unlikely to achieve desired results. Research on risk communication audiences advanced on risk perception and multiway engagement with notable interest in personal factors such as gender, race, age, and political orientation. We conclude by arguing that the field's interdisciplinary tradition should be further nurtured to drive the next evolutionary phase of risk communication research.

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“…This information is hazardous because it tends to mislead the public. This is because society tends to believe information from a legitimate institution (Seeger, 2020;Sutton et al, 2018).…”

Section: Covid-19 Information Search Trendmentioning

confidence: 99%

Google Trends and Information Seeking Trend of COVID-19 in Indonesia

Limilia

Pratamawaty

2020

aspikom

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WHO has declared COVID-19 as a pandemic due to its rapid increase in cases outside China. COVID-19 has also affected a growing number of countries. However, the Indonesia government responded to the declaration in a not-serious manner, which has generated uncertainty circumstance among its public. This circumstance has driven people to consume information as much as they are possible to consume. This study aims to map out the trend of information-seeking concerning COVID-19 in Indonesia using Google Trends and to compare it to the information available on Indonesia's Ministry of Health official website from January until March. This study was descriptive quantitative, which used Google Trends as data collection tools. The research found that information seeking concerning COVID-19 has been increasing since the end of January. Government statements were found as the trigger of the information-seeking activity escalation and also served as the reason behind different information-seeking trends each month.

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Willingness to click: Risk information seeking during imminent threats

Cited by 10 publications

References 50 publications

Avoiding chaotic use of social media before, during, and after emergencies: Design and evaluation of citizens’ guidelines

Avoiding chaotic use of social media before, during, and after emergencies: Design and evaluation of citizens’ guidelines

The Evolving Field of Risk Communication

Google Trends and Information Seeking Trend of COVID-19 in Indonesia

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