Will social media banish the bleep? An analysis of hospital pager activity and instant messaging patterns

Fuggle, Nicholas R; Harrison, Helen; MacArthur, Ben D.

doi:10.1136/bmjoq-2020-001100

Cited by 2 publications

(3 citation statements)

References 3 publications

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“…These pages often lack standardization, content, format, urgency level, and clarity within the message. Some studies reported that the medical staff were found to prefer in-person interactions with consults instead of over-the-phone consults or pagers due to a higher level of productive communication, reducing turnaround time by up to 50% [ [29] , [30] , [31] ].…”

Section: Discussionmentioning

confidence: 99%

“…Clinicians also prefer to communicate with the consultant via text or phone more often than face-to-face talk. Unfortunately, while clinicians have technology and resources available, they do not always use them or are not suitable or customised to their use [ 30 , 31 , 33 , 34 ].…”

Section: Discussionmentioning

confidence: 99%

“…Since 80% of pages come from nurses, it is imperative that nurses and other staff responsible for sending pages be properly trained to use standardized templates. In analysing the process design concepts of one-way communications, general preferences may be established, standardized physician responding preferences to improve efficiency based on the two categories of work assignment and communication [ [29] , [30] , [31] , 33 , 34 ].…”

Section: Discussionmentioning

confidence: 99%

See 2 more Smart Citations

Use of pager devices in New Zealand public hospitals as a critical communication tool: Barriers & way forward

Ullah¹,

Baig²,

GholamHosseini³

et al. 2023

Heliyon

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

Use of pager devices in New Zealand public hospitals as a critical communication tool: Barriers & way forward

Ullah¹,

Baig²,

GholamHosseini³

et al. 2023

Heliyon

View full text Add to dashboard Cite

The Postsurgical Clavien–Dindo Classification in Minor Surgery Can Improve Perception and Communication (Investigation on Blepharoplasty)

Eylert

Wolfsberger

Reischies-Meikl

et al. 2022

JPM

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The postsurgical Clavien–Dindo classification in minor surgery can improve perception and communication (Investigation on Blepharoplasty). Background: Minor surgery lacks a standardized postoperative complication classification. This leads to the presentation of inaccurate postsurgical complication rates and makes comparisons challenging, especially for patients seeking information. This study aims to evaluate a standardized five-step complication grading system (Clavien–Dindo Classification, CDC) on the example of blepharoplasty, which is the most performed minor aesthetic surgery worldwide. Methods: A retrospective observational exploratory study of patients (N = 344) who received a bilateral upper eyelid blepharoplasty under local anesthesia from the same surgical staff was performed. Data were retrieved from the electronic patient record: the CDC grading and the surgeon-reported complications (N = 128) at the first follow-up on day 7. In addition, a telephone survey with patients (N = 261) after 6 months was performed, which consisted of 7 complication-related yes/no questions. Results: Based on the CDC, 41.6% of patients were classified as having no complications, and 58.4% had one. Furthermore, 1 patient (0.3%) received a revision under general anesthesia (CDC IIIb), 18 patients (5.2%) were re-operated under local anesthesia (CDC IIIa), 23 patients (6.7%) required pharmacological intervention (CDC II), and 159 patients (46.2%) had a complication from the normal postoperative course and received supportive treatment (CDC I). Moreover, 90.5% of the mentioned complications accounted for Grade I and II; 94% of the patients subjectively experienced no complications; 51% of patients were pleased with the surgery even though a complication occurred according to the CDC; 34% of complications escaped the awareness of the surgeon. Conclusions: Grade I and II complications occurred frequently. Complications escaped the perception of the patients and surgeons. The classification identifies a wide variety of postsurgical complications and allows a standardized comparison in minor surgery objectively. Potential: The CDC in minor procedures can improve the (institutional) preoperative communication with patients regarding potential postoperative expectations. Furthermore, the classification can be a useful tool to detect complication-related costs, identify insurance-related requests, and support evidence in medicolegal disputes. The example of blepharoplasty can be translated to various other and even less invasive procedures.

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Will social media banish the bleep? An analysis of hospital pager activity and instant messaging patterns

Cited by 2 publications

References 3 publications

Use of pager devices in New Zealand public hospitals as a critical communication tool: Barriers & way forward

Use of pager devices in New Zealand public hospitals as a critical communication tool: Barriers & way forward

The Postsurgical Clavien–Dindo Classification in Minor Surgery Can Improve Perception and Communication (Investigation on Blepharoplasty)

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