Wiki anxiety

White, Kevin F.; Gurzick, David; Lutters, Wayne G.

doi:10.1145/1641587.1641597

Cited by 6 publications

(3 citation statements)

References 14 publications

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“…The majority of research on corporate wikis has focused on challenges, benefits, and success factors of corporate wikis, mostly through a survey study, and their findings suggest that the success of corporate wikis depend on user expectation, nature of information, information quality, existing information technology and practices, and corporate culture (Danis & Singer, 2008;Arazy & Croitoru, 2010;Holtzblatt et al, 2010;Stocker & Tochtermann, 2009;White & Lutters, 2009;Yates, 2010). Previous research on corporate wikis also reveals that corporate wikis address different needs than public wikis.…”

Section: Wiki Researchmentioning

confidence: 99%

“…Very few studies have investigated the use of project wikis. Danis and Singer (2008) White and his colleagues investigated the use of wikis within IT support groups and discovered two major impediments, which were concern over achieving a critical mass of content and anxiety over potential unintended or unexpected content change (White et al, 2009). Recently, a theoretical model for measuring corporate wikis' success from the end-user's perspective, particularly for project management task, documentation, and knowledge sharing, was proposed based on an existing information system success model (Bhatti et al, 2011).…”

Section: Research On Project Wikismentioning

confidence: 99%

“…The enhancement of wikis to support information sharing: Previous research indicates that the use of corporate wikis is influenced by various factors such as user expectations, the nature of information, existing information technology and practices, and corporate culture (Danis & Singer, 2008;Arazy & Croitoru, 2010;Holtzblatt et al, 2010;Stocker & Tochtermann, 2009;White & Lutters, 2009;Yates, 2010). Similarly, the findings of this dissertation show that the use of project wikis was influenced by organizations, design projects, project teams, information sharing practices, and individual project members' skills and attitude.…”

Section: Information Sharing Across Disciplines: Previous Research Inmentioning

confidence: 99%

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Exploring the use of Wikis for information sharing in interdisciplinary design

Phuwanartnurak

2009

Proceedings of the 2009 ACM International Conference on Supporting Group Work

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Specifically, the research objectives of this dissertation are to: (1) Study how interdisciplinary design teams use wikis; (2) Identify best practices for the effective use of wikis; and (3) Examine how wikis might be enhanced to better support information sharing in design projects. To achieve these research objectives, I studied five software design teams from three organizations that used wikis as their primary information sharing and management system. Drawing on two conceptual frameworks, the 3-T framework and Cognitive Work Analysis (CWA), I collected qualitative and quantitative data, using participant observation, semi-structured interviews, document review, and wiki review.This dissertation enhances our understanding of how members of design teams share information among disciplines and how they use wikis to support such sharing. This dissertation uncovers and explores the conceptual issues of information sharing including information collection, information-sharing needs, and information-sharing processes. The findings reveal that the software design teams used wikis as their central information-sharing tool, largely because it seemed to provide a mechanism to link heterogeneous information from various sources into one place. The key findings of this dissertation research are as follows: (1) Wikis were used primarily to support transporting and transferring, that is, giving access to and delivering content of information items; (2) Wikis had the potential to support translating and transforming, that is, discussing and handing off information items, but teams appeared to have difficulty utilizing features that would enable these forms of information sharing; (3) Software design teams did not fully utilize the wiki's key features such as adding category tags to wiki pages, which makes it easy to browse related wiki documents, and using a discussion page associated with each individual wiki page to record related discussion; and (4) The use of wikis appeared to be influenced by many social and technical factors such as organizational environments, the nature of the design project, project team members' experiences and attitudes, and the specific kinds of wiki platforms that were used. Based on these findings, I discuss new requirements for how wikis might be designed to better support information sharing among disciplines during software design.These dissertation findings also provide practical implications, first, for organizations and project teams that would like to adopt wiki technology to support software design and development projects and, second, for practitioners who design or develop wiki technology. Expanding on the dissertation's focus on wiki technology, its findings provide broader implications, particularly for interdisciplinary design collaboration, distributed design collaboration, and agile development. Finally, the dissertation findings contribute to the body of knowledge in the fields of information behavior, knowledge management, wiki research, and design research.

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Section: Wiki Researchmentioning

confidence: 99%

Section: Research On Project Wikismentioning

confidence: 99%

Section: Information Sharing Across Disciplines: Previous Research Inmentioning

confidence: 99%

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Exploring the use of Wikis for information sharing in interdisciplinary design

Phuwanartnurak

2009

Proceedings of the 2009 ACM International Conference on Supporting Group Work

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Exploring the wiki user experience: The effects of training spaces on novice user usability and anxiety towards wiki editing

Cowan

Jack

2011

Interacting with Computers

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a b s t r a c tWith the advent of Web 2.0, the number of IT systems used in university courses is growing. Yet research consistently shows that a significant proportion of students are anxious about computer use. The quality of first experience with computers has been consistently mentioned as a significant contributor to anxiety onset. However the effect of users' first experience on system related anxiety has not to the authors' knowledge been researched using controlled experiments. Indeed little experiment based research has been conducted on the wiki user experience, specifically users' evaluations and emotional reactions towards editing. This research uses usability engineering principles to engineer four different wiki experiences for novice wiki users and measures the effect each has on usability, anxiety during editing and on anxiety about future wiki editing. Each experience varied in the type of training spaces available before completing six live wiki editing tasks. We found that anxiety experienced by users was not related to computer anxiety but was wiki specific. Users in the in-built tutorial conditions also rated the usability of the editing interface higher than users in the non-tutorial conditions. The tutorial conditions also led to a significant reduction in wiki anxiety during interaction but did not significantly affect future editing anxiety. The findings suggest that the use of an in-built tutorial reduces emotional and technological barriers to wiki editing and that controlled experiments can help in discovering how aspects of the system experience can be designed to affect usability and anxiety towards editing wikis.

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Wikis as knowledge management systems: issues and challenges

Kiniti

Standing

2013

Journal of Systems and Information Technology

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PurposeThe purpose of this paper is to identify and examine the major issues and challenges that impact the implementation of wikis as KMS. Wikis have been referred to as next generation KMS, providing an alternative to traditional knowledge management systems by addressing many of their limitations. However, research shows that there are cases where wikis have failed to achieve this potential. Further research on the range of issues and challenges surrounding the implementation of wikis in the corporate environment is required in order to enable organizations manage them more effectively and reap maximum benefits.Design/methodology/approachThis paper begins by providing a review of previously published empirical studies on wiki deployment in organizations. The disparate discussions are then synthesised by identifying the major issues and challenges in wiki implementation.FindingsSix major issues and challenges are identified including lack of a clear purpose for the wiki, wiki usability, integrating wikis into established work practices, social issues, role of management and organizational culture that supports knowledge sharing and collaboration.Originality/valueIt is posited that in order for organizations to successfully implement wikis, it is necessary to first understand the issues and challenges surrounding wiki implementation. This paper contributes to practice by identifying the key issues and challenges in the implementation of wikis and suggesting strategies for using wikis to manage knowledge effectively. Building on this review, we critically analyse the findings and propose a model for the implementation of wikis which addresses these issues and identifies research areas that further need to be investigated.

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Wiki anxiety

Cited by 6 publications

References 14 publications

Exploring the use of Wikis for information sharing in interdisciplinary design

Exploring the use of Wikis for information sharing in interdisciplinary design

Exploring the wiki user experience: The effects of training spaces on novice user usability and anxiety towards wiki editing

Wikis as knowledge management systems: issues and challenges

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