Why users keep answering questions in online question answering communities: A theoretical and empirical investigation

Jin, Xianjian; Zhou, Zhongyun; Lee, Matthew; Cheung, Christy M. K.

doi:10.1016/j.ijinfomgt.2012.07.007

Cited by 113 publications

(76 citation statements)

References 65 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The results further confirm the important role of self-concept, suggesting that consumer voluntary knowledge sharing could be driven out of intrinsic motives of self enhancement (Packard & Wooten, 2013;Wasko & Faraj, 2005). The results also provide empirical support to the application of the theory of self-efficacy in explaining knowledge sharing (Van Acker, Vermeulen, Kreijins, Lutgerink, and van Buuren, 2014;Jin et al, 2013;Papadopoulos et al, 2013).…”

Section: Theoretical Implicationssupporting

confidence: 73%

“…In addition, people who have higher subjective knowledge tend to have more confidence in their capability to provide valuable knowledge, which is often referred to as self-efficacy (Bandura, 1982). Knowledge self-efficacy is positively associated with intention to share knowledge as well as the amount and usefulness of knowledge shared (Jin et al, 2013). Thus, H2.…”

Section: Personal Attributes and Online Knowledge Sharingmentioning

confidence: 99%

“…Heo & Toomey, 2016;Jadin, Gnambs, & Batinic, 2013;Lai & Chen, 2014;Wei, Lin, Chen, An, & Yeh, 2015). Prior studies have focused on constructs associated with social capital theory (Chumg, Cooke, Fry, & Hung, 2015;Wasko & Faraj, 2005), social cognitive theory (Fang & Chiu, 2010), resource exchange theory (Chan & Li, 2010), uses and gratification theory (Chen, Yang, & Tang, 2013), and organizational citizenship behaviors (Chiu, Hsu, & Wang, 2006) and self-efficacy (Jin, Zhou, Lee, & Cheung, 2013;Papadopoulos, Stamati, & Nopparuch, 2013). In the travel service sector, Li and Liu (2014) have recently revealed that travelers' perceived usefulness of e-service has a positive effect on word-of-mouth knowledge sharing.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

What drives consumer knowledge sharing in online travel communities?: Personal attributes or e-service factors?

Yuan

Lin

Zhuo

2016

Computers in Human Behavior

View full text Add to dashboard Cite

Additional information:Use policyThe full-text may be used and/or reproduced, and given to third parties in any format or medium, without prior permission or charge, for personal research or study, educational, or not-for-prot purposes provided that:• a full bibliographic reference is made to the original source • a link is made to the metadata record in DRO • the full-text is not changed in any way The full-text must not be sold in any format or medium without the formal permission of the copyright holders.Please consult the full DRO policy for further details. AbstractConsumer voluntary sharing of e-service knowledge in an online community is of great value to both business and consumers. This study develops and tests a research model integrating two personal attributes (consumer innovativeness and subjective knowledge)and two e-service factors (perceived ease of use and usefulness) in predicting consumer voluntary knowledge sharing in an online community. Data were collected using a webbased survey of 364 airline travelers recruited through an online travel community in China. Partial Least Squares Structural Equation Modeling (PLS-SEM) technique wasused to analyze the data. The results reveal that personal factors are stronger drivers of knowledge sharing than e-service factors. This study advances consumer knowledge sharing in online communities, and has implications for enhancing a firm's e-service strategies.

show abstract

Section: Theoretical Implicationssupporting

confidence: 73%

Section: Personal Attributes and Online Knowledge Sharingmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

What drives consumer knowledge sharing in online travel communities?: Personal attributes or e-service factors?

Yuan

Lin

Zhuo

2016

Computers in Human Behavior

View full text Add to dashboard Cite

show abstract

“…Additionally, ECT also suggests that the extent of expectation, which was confirmed in the past, might reflect the perceived level of satisfaction (Oliver 1980). Many empirical studies based on ECT have also confirmed the existence of a positive relationship between individual confirmation and satisfaction (Bhattacherjee 2001a(Bhattacherjee , 2001bLimayem and Cheung 2008;Jin et al 2013). From this, we suggest that the extent to which an individual expectations to engage in editing Wikipedia are confirmed will be positively related to the extent of satisfaction perceived.…”

Section: Theoretical Background and Hypothesessupporting

confidence: 67%

The reasons why people continue editing Wikipedia content – task value confirmation perspective

Lai

Yang

2014

Behaviour & Information Technology

View full text Add to dashboard Cite

Recently, Wikipedia has garnered increasing public attention. However, few studies have examined the intentions of individuals who edit Wikipedia content. Furthermore, previous studies ascribed a 'knowledge sharing' label to Wikipedia content editors. However, in this work, Wikipedia can be viewed as a platform that allows individuals to show their expertise. This study investigates the underlying reasons that drive individuals to edit Wikipedia content. Based on expectation-confirmation theory and expectancy-value theory for achievement motivations, we propose an integrated model that incorporates psychological and contextual perspectives. Wikipedians from the English-language Wikipedia site were invited to survey. Partial least square was applied to test our proposed model. Analytical results indicated and confirmed that subjective task value, commitment, and procedural justice were significant to satisfaction of Wikipedians; and satisfaction significantly influenced continuance intention to edit Wikipedia content.

show abstract

“…Different types of motivation distinguished by SDT offer an opportunity to gain a deeper understanding of the quality of user motivation to become involved in evaluating the quality of online content. In the literature, many theories have been used to explain how users become engaged in activities in online communities, including social cognitive theory (e.g., Lin et al, 2009), theory of planned behaviour (e.g., Cho et al, 2010), expectation confirmation theory (e.g., Jin et al, 2013), social exchange theory (e.g., Jin et al, 2010). Most of these theories make significant contributions to understanding user motivation to participate in online community activities by identifying a series of factors.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Understanding user motivation for evaluating online content: a self-determination theory perspective

Zhang

Wang

Lin

et al. 2014

Behaviour & Information Technology

View full text Add to dashboard Cite

Abstract:In a digital society, people have access to all kinds of electronic information as online users. They have also contributed various content for exchanging ideas in the online community, which has not only extended the traditional knowledge sharing channels, but has also led to concerns about content quality and reliability. The literature suggests that user involvement in collaboratively evaluating the quality of online content for an online community is likely to be an effective means to ease these concerns. However, the understanding of users' intention to be willing to take part in evaluating online content is still limited. Based on self-determination theory, this study proposes a research model to understand the extrinsic motivation of the user intention. The research model was tested using data collected from 303 participants who were recruited from online communities. The results show that three types of extrinsic motivation, namely, identified motivation, introjected motivation and external motivation, play important role in user intention of collaboratively evaluating online content. In addition, the research findings suggest that user satisfaction of the three basic psychological needs of autonomy, competence and relatedness, influence different types of extrinsic motivation.

show abstract

Why users keep answering questions in online question answering communities: A theoretical and empirical investigation

Cited by 113 publications

References 65 publications

What drives consumer knowledge sharing in online travel communities?: Personal attributes or e-service factors?

What drives consumer knowledge sharing in online travel communities?: Personal attributes or e-service factors?

The reasons why people continue editing Wikipedia content – task value confirmation perspective

Understanding user motivation for evaluating online content: a self-determination theory perspective

Contact Info

Product

Resources

About