Why is instant messaging not instant? Understanding users’ negative use behavior of instant messaging software

Li, Jing; Zhang, Shiqi; Ao, Wenting

doi:10.1016/j.chb.2023.107655

Cited by 11 publications

(3 citation statements)

References 104 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Finally, information overload theory posits that when individuals are exposed to excessive information, their ability to process and comprehend the information is compromised, leading to cognitive overload and dissonance [ 101 ]. The study’s findings add to the body of literature supporting this theory, particularly in the context of pan-entertainment mobile live broadcast platforms.…”

Section: Discussionmentioning

confidence: 99%

Mind over Matter: Examining the Role of Cognitive Dissonance and Self-Efficacy in Discontinuous Usage Intentions on Pan-Entertainment Mobile Live Broadcast Platforms

Zhang

Younghwan

2023

Behavioral Sciences

View full text Add to dashboard Cite

The current body of literature indicates a growing trend of discontinuous usage intentions among users of social media platforms. While several factors affecting discontinuous usage intentions have been explored in previous research, the specific factors and mechanisms impacting discontinuous usage intentions among users of pan-entertainment mobile live broadcast platforms remain undefined. This study aims to clarify these factors and mechanisms and to provide both theoretical and practical guidance to users to encourage rational usage of the platform, as well as support the optimization of innovative services offered by the platform’s operator. This study, which is grounded in the theoretical framework of “Cognition-Emotion-Behavior intention,” develops an influencing mechanism model based on cognitive dissonance and self-efficacy. A total of 340 valid samples were collected through questionnaires and analyzed using a structural equation model, which revealed that information overload, service overload, and user addiction had a positive impact on cognitive dissonance, which was moderated by self-efficacy. Cognitive dissonance also had a positive impact on discontinuous usage intentions, again moderated by self-efficacy. These findings expand upon previous research on discontinuous usage intentions among social media users and offer insights into the underlying psychological mechanisms among users of pan-entertainment mobile live broadcast platforms. Additionally, the study provides valuable information for practitioners to consider in the design of the platform, with the ultimate goal of improving user experience and promoting retention.

show abstract

Section: Discussionmentioning

confidence: 99%

Mind over Matter: Examining the Role of Cognitive Dissonance and Self-Efficacy in Discontinuous Usage Intentions on Pan-Entertainment Mobile Live Broadcast Platforms

Zhang

Younghwan

2023

Behavioral Sciences

View full text Add to dashboard Cite

show abstract

“…In recent years, numerous studies have extended and applied this theoretical framework across the domains of learning engagement, decision-making, and addictive behavior. [55][56][57] In our study, for higher vocational college students the perceived discrimination can be considered as the external stimuli that trigger a series of negative statuses (eg, negative emotions and learning burnout) and in turn lead to a series of problematic behaviors (eg, mobile phone addiction).…”

Section: The Impact Of Perceived Discrimination On Mobile Phone Addic...mentioning

confidence: 96%

The Impact of Perceived Discrimination on Mobile Phone Addiction Among Chinese Higher Vocational College Students: A Chain Mediating Role of Negative Emotions and Learning Burnout

Li,

Xu,

Diao

et al. 2024

PRBM

View full text Add to dashboard Cite

Perceived discrimination among higher vocational college students is a prevalent issue in China and is linked to various mental and behavioral problems, including mobile phone addiction. Yet, the mechanisms underlying the relationship between perceived discrimination and mobile phone addiction remain ambiguous. Methods: To address this issue, we recruited 1253 higher vocational college students to elucidate the relationship between perceived discrimination and mobile phone addiction. Participants completed a series of self-report questionnaires assessing perceived discrimination, mobile phone addiction, negative emotions, and learning burnout. Results: Our findings suggest that perceived discrimination positively influences mobile phone addiction. The negative emotions and learning burnout play mediating effects between perceived discrimination and mobile phone addiction, respectively. Notably, we observe a chain mediating role of negative emotions and learning burnout play between perceived discrimination and mobile phone addiction. Conclusion:The results of our study demonstrate that higher vocational college students who perceived stronger discrimination are inclined to exhibit heightened emotional, cognitive, and learning challenges, such as increased negative emotions and learning burnout, which contribute to more serious excessive mobile phone use. These findings elucidate the mechanisms underlying the relationship between perceived discrimination and mobile phone addiction, enriching our understanding of the underlying emotional, cognitive, and learning dynamics in higher vocational college students.

show abstract

“…SNS as a category of social media encompass web-based services that enable individuals to create public or semi-public pro les, facilitating nding and interacting with other users [6] [7] exempli ed by popular platforms like Facebook, Twitter, Instagram and MySpace [8]. On the other hand, messaging services serve as a communication technology that allows individuals to exchange real-time, short text-based and voice messages, video calls, emotional stickers, and encompass platforms like WhatsApp, WeChat, Messenger and Line [9,10]. The widespread usage of SNS and MSG in today's society has brought about a notable transformation in communication, interaction and information sharing [11][12][13].…”

Section: Introductionmentioning

confidence: 99%

Analyzing the Interest in Digital Wellbeing Services: Are People More Willing to Pay for Them on Social Network Sites or Messaging Platforms?

Alshakhsi,

Babiker,

Al-Thani

et al. 2024

Preprint

View full text Add to dashboard Cite

The prevalence of social network sites (SNS) and messaging platforms (MSG) has transformed the way people communicate, interact, and share information. However, concerns about digital wellbeing have arisen due to issues such as disclosure of personal information, excessive usage, fake news, extremism, and mental health challenges. This study aims to investigate the level of interest in digital wellbeing services on both SNS and MSG and explore potential differences in willingness to pay (WTP) for these services between the two types of online platforms. The analysis encompasses the demographic factors of age, gender, financial wellness, and education level. Data were collected from 262 participants through an online questionnaire, focusing on ten digital wellbeing services. The findings indicate that overall, the WTP for digital wellbeing services was higher on SNS compared to MSG across the entire sample and among different demographic factors. However, variations were observed at the individual service level. For instance, participants demonstrated greater WTP on MSG for services related to data protection and abstaining from data usage for marketing purposes. On the other hand, they showed a stronger inclination to pay on SNS for services aimed at addressing issues of fake news, radicalization, and excessive online usage. These preferences remained consistent across various demographic factors, with no significant interactions or between-subject effects observed, suggesting that the impact of the platform on WTP was consistent across the demographics studied. The research provides valuable insights into consumers’ valuation of digital wellbeing services, which can guide market players and policy makers in tailoring their offerings and strategies accordingly.

show abstract

Why is instant messaging not instant? Understanding users’ negative use behavior of instant messaging software

Cited by 11 publications

References 104 publications

Mind over Matter: Examining the Role of Cognitive Dissonance and Self-Efficacy in Discontinuous Usage Intentions on Pan-Entertainment Mobile Live Broadcast Platforms

Mind over Matter: Examining the Role of Cognitive Dissonance and Self-Efficacy in Discontinuous Usage Intentions on Pan-Entertainment Mobile Live Broadcast Platforms

The Impact of Perceived Discrimination on Mobile Phone Addiction Among Chinese Higher Vocational College Students: A Chain Mediating Role of Negative Emotions and Learning Burnout

Analyzing the Interest in Digital Wellbeing Services: Are People More Willing to Pay for Them on Social Network Sites or Messaging Platforms?

Contact Info

Product

Resources

About