Why Doesn’t Jane Protect Her Privacy?

Renaud, Karen; Volkamer, Melanie; Renkema-Padmos, Arne

doi:10.1007/978-3-319-08506-7_13

Cited by 76 publications

(71 citation statements)

References 40 publications

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“…Researchers have reported a number of non-usability related factors that are likely to hinder the adoption of security and privacy solutions in other contexts [23,11,10,24]. We synthesised a number of deterrents to adoption and usage:(1) Lack of awareness, (2) Lack of concern, (3) Lack of self-efficacy, (4) Lack of compulsion and (5) Lack of perseverance.…”

Section: Discussionmentioning

confidence: 99%

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A Socio-Technical Investigation into Smartphone Security

Volkamer

Renaud

Kulyk

et al. 2015

Lecture Notes in Computer Science

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Many people do not deliberately act to protect the data on their Smartphones. The most obvious explanation for a failure to behave securely is that the appropriate mechanisms are unusable. Does this mean usable mechanisms will automatically be adopted? Probably not! Poor usability certainly plays a role, but other factors also contribute to non-adoption of precautionary mechanisms and behaviours. We carried out a series of interviews to determine justifications for non-adoption of security precautions, specifically in the smartphone context, and developed a model of Smartphone precaution non-adoption. We propose that future work should investigate the use of media campaigns in raising awareness of these issues.

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Section: Discussionmentioning

confidence: 99%

“…Improving usability, on its own, while necessary, has not proved sufficient in many contexts [10,11,23]. It is necessary to investigate other justifications for non-adoption in the smartphone context [27].…”

Section: Introductionmentioning

confidence: 99%

A Socio-Technical Investigation into Smartphone Security

Volkamer

Renaud

Kulyk

et al. 2015

Lecture Notes in Computer Science

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“…In [57], Renaud et al proposed seven possible explanations for the non-adoption of E2E encryption in email, based on the literature and researchers' own observations. To validate these explanations, they interviewed students and staff members (not security experts), and surveyed computer science students.…”

Section: B User Studies Of Secure Communication Toolsmentioning

confidence: 99%

“…The gaps in mental models identified by Renaud et al suggest that users may think they are more secure than they are [57]. Similarly, the folk models of home network security described by Wash led his participants to believe that their practices were secure when they were not [63].…”

Section: B User Studies Of Secure Communication Toolsmentioning

confidence: 99%

Obstacles to the Adoption of Secure Communication Tools

Abu-Salma

Sasse

Bonneau

et al. 2017

2017 IEEE Symposium on Security and Privacy (SP)

112

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Abstract-The computer security community has advocated widespread adoption of secure communication tools to counter mass surveillance. Several popular personal communication tools (e.g., WhatsApp, iMessage) have adopted end-to-end encryption, and many new tools (e.g., Signal, Telegram) have been launched with security as a key selling point. However it remains unclear if users understand what protection these tools offer, and if they value that protection. In this study, we interviewed 60 participants about their experience with different communication tools and their perceptions of the tools' security properties. We found that the adoption of secure communication tools is hindered by fragmented user bases and incompatible tools. Furthermore, the vast majority of participants did not understand the essential concept of end-to-end encryption, limiting their motivation to adopt secure tools. We identified a number of incorrect mental models that underpinned these beliefs.

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“…Renaud et al proposed seven possible explanations for the non-adoption of E2E encryption in email [50]. They identified key factors for non-adoption, which included usability issues, incomplete threat models, misaligned incentives, and lack of understanding of the email architecture.…”

Section: Related Workmentioning

confidence: 99%

The Security Blanket of the Chat World: An Analytic Evaluation and a User Study of Telegram

Abu-Salma¹,

Krol²,

Parkin³

et al. 2017

Proceedings 2nd European Workshop on Usable Security

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Abstract-The computer security community has advocated widespread adoption of secure communication tools to protect personal privacy. Several popular communication tools have adopted end-to-end encryption (e.g., WhatsApp, iMessage), or promoted security features as selling points (e.g., Telegram, Signal). However, previous studies have shown that users may not understand the security features of the tools they are using, and may not be using them correctly. In this paper, we present a study of Telegram using two complementary methods: (1) a labbased user study (11 novices and 11 Telegram users), and (2) a hybrid analytical approach combining cognitive walk-through and heuristic evaluation to analyse Telegram's user interface. Participants who use Telegram feel secure because they feel they are using a secure tool, but in reality Telegram offers limited security benefits to most of its users. Most participants develop a habit of using the less secure default chat mode at all times. We also uncover several user interface design issues that impact security, including technical jargon, inconsistent use of terminology, and making some security features clear and others not. For instance, use of the end-to-end-encrypted Secret Chat mode requires both the sender and recipient be online at the same time, and Secret Chat does not support group conversations.

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Why Doesn’t Jane Protect Her Privacy?

Cited by 76 publications

References 40 publications

A Socio-Technical Investigation into Smartphone Security

A Socio-Technical Investigation into Smartphone Security

Obstacles to the Adoption of Secure Communication Tools

The Security Blanket of the Chat World: An Analytic Evaluation and a User Study of Telegram

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