Why Does the Implementation of Quality Management Practices Fail? A Qualitative Study of Barriers in Brazilian Companies

Yamada, Tuane Tonani; Poltronieri, Camila Fabrício; Gambi, Lillian do Nascimento; Gerólamo, Mateus Cecílio

doi:10.1016/j.sbspro.2013.06.444

Cited by 18 publications

(20 citation statements)

References 13 publications

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“…It is important for companies to find a balance between these two conceptions [20], otherwise SS may become a significant obstacle for those who are not experts in statistics [65]. In this sense, other studies, having detected an imbalance between the different ways SS can be approached, also report that, in such cases, SS projects are more often abandoned [66,67] and that is why this is an opportunity for techniques such as big data or novel techniques to help analyze information obtained from production process, because it allows finding trends, as it is applied in education [68], and SS is a philosophy based in education and training.…”

Section: Conclusion and Industrial Implicationsmentioning

confidence: 99%

Role of Human Knowledge and Communication on Operational Benefits Gained from Six Sigma

et al. 2017

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Six Sigma (SS) is a production philosophy focused on human experiences and knowledge, aimed to minimize defects of products and services. The appropriate implementation of SS requires an education process, reliable data analysis, efficient didactic material, statistical techniques and human knowledge to improve communication and operational benefits. In this article, we present a structural equation model integrating those aspects as latent variables and relating them with ten hypotheses. Data for hypothesis validation were gathered among 301 manufacturing companies, and assessed using partial least squares (PLS) to estimate direct, indirect, and total effects. As results, we found that access to reliable information, trusted analysis and knowledgeable management are crucial for SS implementation at the problem definition stage. Likewise, to execute and control SS projects, it is important to be trained in statistical techniques through clear didactic materials.

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Section: Conclusion and Industrial Implicationsmentioning

confidence: 99%

Role of Human Knowledge and Communication on Operational Benefits Gained from Six Sigma

et al. 2017

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“…They discovered that: companies that implemented Six Sigma Program were those with strongest traditions in quality programs; the more a company invests in quality, the better their quality and financial performance indicators; and the main causes for failures in QM programs were weak support provided by the top management team and lack of financial resources. Yamada et al (2013) carried out a qualitative study in Brazilian companies and observed a predominance of barriers during the implementation of QM practices related to the soft elements, which are connected to human factors and management, such as bureaucracy, communication and leadership.…”

Section: Maturity Grid Stagementioning

confidence: 99%

Quality Management: How do Brazilian Companies Use it?

Gerólamo

Poltronieri

Yamada

et al. 2014

Procedia - Social and Behavioral Sciences

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For more than 30 years, Total Quality Management (TQM) has been recognized as strategic for organizations worldwide. However, a significant number of Quality Management (QM) initiatives have still not been successful. Some authors argue that this number can achieve more than 60% of the implemented cases. This paper aims at describing how Brazilian Companies use Quality Management Practices. By conducting a survey with 125 respondents, the current status of Quality Management Practices utilization in Brazil was investigated. The analysis of QM practices reveals that companies prefer the usage and give more importance to soft practices such as teamwork and customer focus. On the other hand, companies give less importance to and do not use hard practices such as Analysis of Variance and Six Sigma. According to the respondents, Brazilian companies are at a middle stage of QM maturity level: more than 30% attest that their companies are at "inspection" age and less than 20% state that their companies have achieved strategic quality management. This unsatisfactory level of QM maturity can mean that Brazilian companies manage quality with more focus on inspection and control than quality assurance and strategic management. Therefore "improvement" in this context can mean bringing the operation back to the standard than indeed improving the standard. Finally, future research derived from these findings could investigate how QM practices would be effectively used and help companies to achieve higher QM maturity levels and strategic quality management.

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“…Quality management improves competitiveness as well as productivity and reduces negative impacts of challenges (Yamada et al, 2013). Currently, many enterprises struggle to compete for the global business market status (Fekete, & Bocskei, 2011).…”

Section: Introductionmentioning

confidence: 99%

Investigation on Quality Conformance: A Case Study on Electrical and Electronic SME Industries in Malaysia

Nejadi¹,

Olugu²,

Abdul-Rashid³

2016

JIMSME

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The level of quality management implementation is defined based on the enterprises' vision for the future. Since today's electrical and electronic industries are supposed to have high-tech enterprises, it is sensible to periodically assess them in terms of level of quality management through empirical studies. There is hardly any study that extensively investigates the relevant factors which contribute into quality conformance level in electrical and electronic industries. Also there is no study that investigates the differences and similarities between electrical industry and electronic industry in terms of obstacles of implementation. Seven hypotheses are generated based on extensive literature review in order to intensively analyze the impacts of firm's size, ISO certification standards and length of quality management maturity on quality conformance comprehensively. The data were collected from 187 small and medium size electrical and electronic industries in Malaysia. This empirical study has been conducted using online survey methodology. This study illustrates the results of statistical techniques which are used in order to investigate the correlations and interaction of contributed factors into quality conformance, investigation of the purpose of quality management implementation and comparison of obstacles between electrical and electronic industries in Malaysia. Findings of this study emphasized that ISO certification standards and adoption of quality maturity practices can significantly affect the quality conformance. It is noticeably stressed that the low to moderate response rate of responses and restricted access to numeric data related to quality conformance can be considered as limitations of this study.

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Why Does the Implementation of Quality Management Practices Fail? A Qualitative Study of Barriers in Brazilian Companies

Cited by 18 publications

References 13 publications

Role of Human Knowledge and Communication on Operational Benefits Gained from Six Sigma

Role of Human Knowledge and Communication on Operational Benefits Gained from Six Sigma

Quality Management: How do Brazilian Companies Use it?

Investigation on Quality Conformance: A Case Study on Electrical and Electronic SME Industries in Malaysia

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