Why and How TQM Leads to Performance Improvements

García‐Bernal, Javier; Ramı́rez-Alesón, Marisa

doi:10.1080/10686967.2015.11918439

Cited by 42 publications

(30 citation statements)

References 36 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…TQM is an integrative firm-wide management philosophy aimed at continuously improving the quality of the processes, products and services by focusing on meeting or exceeding customer expectations to enhance customer satisfaction and organizational performance (Baird et al., 2011; García-Bernal and Ramírez-Alesón, 2015; Sadikoglu and Olcay, 2014). Therefore, organizations had implemented TQM to improve their business success by differentiating their products and gaining a competitive position in the market (Herzallah et al., 2014; Pérez and Gutiérrez Gutiérrez, 2013).…”

Section: Introductionmentioning

confidence: 99%

The impact of organizational culture on total quality management in SMEs in Nigeria

Eniola

Olorunleke

Akintimehin

et al. 2019

Heliyon

View full text Add to dashboard Cite

The goal of this exploration is to observationally test the connection between total quality management and SMEs' performance. Specifically, it looks at whether organizational culture (OC) has an interceding impact on the TQM-SMEs performance relationship. Established on the literature review of TQM, OC and SMEs performance, the theoretical model for this investigation was formed. A self-controlled survey was utilized to gather information from the SMEs owners-managers in the South-western region of Nigeria. In determining the relationship, SEM-PLS 3.0 was utilized. Measurable results add to the literature by showing a positive direct impact of TQM and OC on SMEs' performance, and a critical and positive aberrant impact of TQM on SMEs' performance through OC. The quantitative cross-sectional research configuration explored an example of assembling SMEs. Subjective methods or a contextual investigation approach for additional data examination could be utilized for subsequent research. The results of this exploration give awareness into SMEs' owners-managers in the present unique manufacturing setting, concentrating on TQM as an instrument for improving their performance. The outcomes can help SMEs by giving direction with regards to the OC, on account of its impact on the effective execution of TQM, in this way improving the dimension of performance. The examination expands the TQM literature with an extensive comprehension of TQM from the point of view of SMEs in Nigeria. It fills the void in observational examinations that research the joint impact of TQM and OC on SMEs' performance.

show abstract

Section: Introductionmentioning

confidence: 99%

The impact of organizational culture on total quality management in SMEs in Nigeria

Eniola

Olorunleke

Akintimehin

et al. 2019

Heliyon

View full text Add to dashboard Cite

show abstract

“…It means that the organization performance is enhanced if proper TQM implementation is done in the organization. The work was further supported by [23] who ascertained that Quality Management implementation improves the operational efficiency and performance of organizations, which in turn affects the other dimensions of performance such as financial and subjective performance. [24] introduced the concept of hard and soft quality management.…”

Section: F Studies Relating To Total Quality Management and Organizamentioning

confidence: 94%

Total Quality Management Implementation in Healthcare Sector, Its Impact on Performance of Hospitals

Puri*,

Babu,

Sharma

2019

IJRTE

View full text Add to dashboard Cite

The focus of this article is to have a discussion on TQM implementation in the hospital sector and to find out the relationship between TQM practices and organization performance of hospitals. This research is based on literature review of Quality Management and various critical success factors namely leadership, communication, employee involvement, customer focus, organization culture, strategic planning and patient loyalty. This article has made an attempt to establish a positive relation between a second order construct of Total Quality Management and their influence on the organizational performance of hospitals in Punjab. The paper has been framed with a conviction that it may prove to be beneficial for academicians and managers to excavate a relationship between Total Quality Management practices and hospital performance. Although it is a commonly accepted belief that National Accreditation Board of Hospitals i.e. NABH accredited hospitals are quality oriented, still non-NABH hospitals can enhance their organization performance focusing on the critical factors and improving their quality. In this article structural equation modelling has been used to bring out a relation between quality practices and performance. In an original way this paper proposes the critical success factors affecting TQM and how the hospitals can improve their quality and ultimately organization performance including subjective and objective performance, by focusing on these measures. The article encourages reflections from managers and practitioners concerning Quality Management in hospital/healthcare sector. We request that medical practitioners follow the procedures for improvement in critical success factors affecting TQM and ultimately, enhancement in their quality management practices in order to achieve better organization performance.

show abstract

“…It is a managerial tool that seeks to prevent rather than detect defects, by allowing managers and employees to continuously improve the value adding processes within the organization [81,82]. In fact, prior empirical studies conducted in different industries and countries highlight a positive and significant relationship between TQM and performance [83,84]. Given that, ISO 9000 certification has been commonly used as a proxy of TQM [32,85].…”

Section: Moderator Effect: Total Quality Management Tqmmentioning

confidence: 99%

Role Reversal! Financial Performance as an Antecedent of ESG: The Moderating Effect of Total Quality Management

2021

View full text Add to dashboard Cite

Shifting from short-term profit maximizing strategies to more sustainable long-term ones, the corporate world has been exerting extra effort to adopt environmental, social, and governance (ESG) performances. However, the loop question remains unsolved: is ESG financially-driven or is financial performance (FIN) ESG-driven? Building on the slack resources theory and bridging three management literatures, this analysis relies on a six-year panel dataset of multinational organizations from different industries. A distributed lag regression model is proposed to empirically investigate the impact of FIN performance on ESG and to test the moderator effect of total quality management (TQM). The findings reveal a stimulus effect between free cash flow (FCF) and ESG scores. While the interaction between TQM and FCF has a negative effect on ESG, the interaction between TQM and Tobin’s Q reveals a positive relationship with ESG. This study sheds further insights for both research and practice towards the operationalization of sustainability management.

show abstract

Why and How TQM Leads to Performance Improvements

Cited by 42 publications

References 36 publications

The impact of organizational culture on total quality management in SMEs in Nigeria

The impact of organizational culture on total quality management in SMEs in Nigeria

Total Quality Management Implementation in Healthcare Sector, Its Impact on Performance of Hospitals

Role Reversal! Financial Performance as an Antecedent of ESG: The Moderating Effect of Total Quality Management

Contact Info

Product

Resources

About