Whole of Government Critical Success Factors towards Integrated E-Government Services: A Preliminary Review

Abstract

Electronic Government (E-government) becomes one of the key elements for sustainable development of the country. Previous studies on E-government indicate that most governments are performing well in E-government implementation. However, the issues of process duplication and bureaucracy in services should be addressed to build trust and increase citizens' satisfaction. Currently, there is a necessity to focus on the development of integrated and tailored-made services that suit with citizens' needs. This initiative entails high commitment and collaboration from agencies, which can be achieved through the whole of government (WoG) approach. This study aims to identify the critical success factors of WoG towards the development of integrated E-government services. A preliminary review was conducted on previous studies and reports to get some insights of the subject being studied. The identified data were coded and analysed using content analysis method. The findings demonstrate that there are a number of critical success factors for WoG, which consist of technical and non-technical aspects. The findings act as a theoretical framework for better understanding about WoG approach for integrated E-government services. ABSTRAK Kerajaan Elektronik (Kerajaan-E) merupakan antara elemen utama bagi mengukur kestabilan pembangunan dan sosioekonomi sesebuah negara. Kajian terdahulu berkaitan Kerajaan-E menunjukkan peningkatan prestasi pembangunan Kerajaan-E di kebanyakan negara. Namun pun begitu, isu berkaitan pertindanan proses di antara organisasi dan birokrasi perkhidmatan perlu ditangani bagi meningkatkan tahap kepercayaan dan penerimaan rakyat terhadap perkhidmatan Kerajaan-E. Pada masa kini, keutamaan perlu diberikan kepada membangunkan perkhidmatan yang bersepadu dan berorientasikan rakyat. Inisiatif ini memerlukan kerjasama erat dalam kalangan agensi yang hanya akan dapat dicapai menerusi pendekatan keseluruhan kerajaan. Kajian ini bertujuan mengenalpasti faktor kejayaan kritikal di dalam pendekatan keseluruhan kerajaan yang menyokong kepada pembentukan perkhidmatan Kerajaan-E bersepadu. Soroton susastera dilaksana terhadap kajian terdahulu dan laporan berkaitan. Data yang telah dikenalpasti dikod dan dianalisis menggunakan kaedah analisis kandungan. Dapatan kajian menunjukkan terdapat beberapa faktor kejayaan kritikal untuk pendekatan keseluruhan kerajaan yang merangkumi dimensi teknikal dan bukan teknikal. Dapatan ini bertindak sebagai kerangka teoretikal untuk memahami pendekatan keseluruhan kerajaan bagi pembentukan perkhidmatan Kerajaan-E bersepadu dengan lebih baik.Kata kunci: Perkhidmatan bersepadu; perkhidmatan kerajaan-e; pendekatan keseluruhan kerajaan; platform bersepadu; interoperbiliti Jurnal Pengurusan 53(2018) 73 -82 https://doi.

Penerapan E-Planning dalam Perencanaan Pembangunan Daerah di Kota Kendari : Kontribusi untuk SDGs

“…Sebagian besar pemerintah di seluruh dunia telah menggunakan teknologi informasi (TI) sebagai alat untuk meningkatkan tidak hanya layanan publik dan kepuasan warga, tetapi juga komunikasi dan interaksi yang efisien dengan warga, konstituen, dan organisasi administrasi publik. (M. Choi, Lee, & Hwang, 2018) E-government dapat didefinisikan sebagai penggunaan teknologi informasi dan komunikasi (TIK) untuk mencapai pemerintahan yang lebih baik (OECD 2007) dengan meningkatkan proses bisnis dan penyampaian layanan kepada warga, bisnis, dan antar lembaga (Othman & Razali, 2018). Hal ini dipandang sebagai perubahan organisasi yang membutuhkan transformasi administrasi publik untuk meningkatkan pelayanan publik dan proses demokrasi.…”

An e-Government Implementation Framework: A Developing Country Case Study

“…Raising awareness of e-government early on in the programme and at the initial stage of the e-government implementation, resistance may be avoided and growth and adoption may be fostered. In addition, senior management support and commitment is a [2,4,9,32] Citizen empowerment (as opposed to marginalising groups) [2,4,5,9,33] priority and is required throughout the entire e-services implementation life cycle in order to provide and allocate sufficient resources.…”

“…Slow adoption to ICT has been the result of limited resources, such as poor ICT infrastructure, and insufficient Information Technology (IT) human capital to spearhead ICT advancement and improvement [6,8]. Other factors cited that impact the adoption of e-government in developing countries include top management support, organisational size, ease of use, competitive pressure, compatibility, competitive pressure, strategic relevance and IT support infrastructure [2,3,8,9]. Furthermore, slow adoption of an e-government approach is impacted by the fact that it is a long term project that requires an integrative implementation framework approach, more so in developing countries [10].…”

Diagnosing the Issues and Challenges in Data Integration Implementation in Public Sector

“…Hence, the importance of a reliable data integration implementation is vital to cope with the current demand. Some of the advantages of an efficient data integration has been identified as in Fig Other than that, through the Whole of Government (WoG) concept, one of the critical success factors towards the integrated government that has been determined is providing reliable information through "citizen centric services" [10]. Challenges in implementing data integration have become one of the hiccups not only for the private sector but also for the government to transform into "smart governments".…”