Who's Responsible? (It's Complicated.) Assigning Blame in the Wake of the Financial Crisis

Hess, Kendy M.

doi:10.1111/misp.12087

Cited by 6 publications

(2 citation statements)

References 24 publications

(23 reference statements)

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“…(It's Complicated. ): Assigning Blame in the Wake of the Financial Crisis’ (Hess 2018a) but leave a full treatment of that question for future work.…”

Section: Resultsmentioning

confidence: 99%

Does the Machine Need a Ghost? Corporate Agents as Nonconscious Kantian Moral Agents

Hess¹

2018

J. of the Am. Philos. Assoc.

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Does Kantian moral agency require phenomenal consciousness? More to the point, can firms (and other highly organized collectives) be Kantian moral agents—bound by Kantian obligations—in the absence of consciousness? After sketching the mechanics of my account of corporate agents, I consider three increasingly demanding accounts of Kantian moral agency, concluding that corporate agents can meet each successively higher threshold. They can (1) act on universalizable principles and treat humanity as an end in itself; (2) give such principlesto themselves,treattheir own‘humanity’ as an end itself, and act out of respect for the law; and (3) to the extent necessary, draw on empathically generated information and insights to inflect their performance, all in the absence of phenomenal consciousness. I close by rejecting two further arguments that phenomenal consciousness is nonetheless conceptually or practically necessary for Kantian moral agency.

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“…(It's Complicated. ): Assigning Blame in the Wake of the Financial Crisis’ (Hess 2018a) but leave a full treatment of that question for future work.…”

Section: Resultsmentioning

confidence: 99%

Does the Machine Need a Ghost? Corporate Agents as Nonconscious Kantian Moral Agents

Hess¹

2018

J. of the Am. Philos. Assoc.

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“…New entrants are confident that they can action these issues quicker than the existing insurers or by partnering with the existing insurers to help them improve their point of execution. The insurance industry has undergone many innovations and with the help of technology, startup insurers could compete with established insurers in the market because these start-ups are investing heavily in ICT [29]. Many insurers are reinventing their primary markets and product lines to find the right clientele, using the right channels, and making the right offers, all at the right time [21].…”

Section: The Competitive Advantage Of Use Of It In the Insurance Indu...mentioning

confidence: 99%

Customer relationship management systems for customer retention in a life insurance organisation in South Africa

Twum-Darko

Abrahams

2023

Eureka: SH

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By examining the role and value of customer retention (CR) in the life insurance sector of the South African insurance industry, this paper seeks to uncover the level of clientele receptiveness and willingness to adopt Information Technology (IT)-based Customer Relationship Management (CRM). Arguably, there are changing client needs, and market erosion requires innovative processes and particularly a readiness to accommodate the swift changes in technology. This volatile environment has, over the past decade, created increased competition and uncertain economic futures, which has placed life insurers under pressure and facing a steady increase in policy lapses. The primary objective of this paper is to investigate the role and value of IT-based CRM potential on customer retention in the life insurance industry in South Africa. It is argued, that with technological advances, increased competition, tough economic conditions, and clients becoming more financially conscious, insurers need to seek further and newer methods to retain their clientele. The study applied a quantitative research methodology by administering existing structured questionnaires to 100 clients at a Walk-in-Centre of a major life insurance company in South Africa to examine the causal link between IT-based CRM and customer retention. The survey concluded that probing unchartered terrain is required in fluctuating times for insurers to be competitive. The implication of the findings is that the speed, at which technology is evolving, is compelling insurers to evaluate new and alternative means of managing client relationships, as clients now drive the economy, not businesses. The very essence of a good CRM programme is its reliance on an IT system innovation, which is advanced enough to analyse the captured client data, transform that data into usable knowledge, which is then used to drive client retention. Explain who will be interested in the findings and why they should care about them. This paper contributes to the understanding, and implementation, of a successful IT-based CRM tool within the life insurance industry

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Introduction to Collective and Shared Responsibility for Climate Change

Hormio

2024

Taking Responsibility for Climate Change

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Who's Responsible? (It's Complicated.) Assigning Blame in the Wake of the Financial Crisis

Cited by 6 publications

References 24 publications

Does the Machine Need a Ghost? Corporate Agents as Nonconscious Kantian Moral Agents

Does the Machine Need a Ghost? Corporate Agents as Nonconscious Kantian Moral Agents

Customer relationship management systems for customer retention in a life insurance organisation in South Africa

Introduction to Collective and Shared Responsibility for Climate Change

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