Who’s Behind an HCAHPS Score?

Wild, Dorothea; Kwon, Nancy; Dutta, Suparna; Tessier‐Sherman, Baylah; Woddor, Navitha; Sipsma, Heather; Rizzo, T.; Bradley, Elizabeth H.

doi:10.1016/s1553-7250(11)37059-6

Cited by 9 publications

(15 citation statements)

References 19 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Previous research has shown that patients' experience of coordination of care and perceptions of team communication affect patients' rating of communication with doctors (Wild et al, 2011). Additionally, fewer specialists receive top scores on physician communication domain questions than hospitalists do (Wild et al, 2011). In our study, development of an HAC was not associated with decreased satisfaction scores in a population of orthopedic surgery patients at our musculoskeletal specialty, universityaffiliated hospital.…”

Section: Discussioncontrasting

confidence: 43%

See 1 more Smart Citation

Hospital-Acquired Conditions After Orthopedic Surgery Do Not Affect Patient Satisfaction Scores

Day¹,

Hutzler²,

Karia³

et al. 2014

Journal for Healthcare Quality

View full text Add to dashboard Cite

Performance on HCAHPS is an area that demands hospital attention both to provide patient-centered care and to maximize revenue. Development of an HAC was not associated with decreased satisfaction scores in a population of orthopedic surgery patients at a private, university-affiliated specialty center. The lack of any statistically significant difference in patient satisfaction may be attributable to patient satisfaction with care in response to complications, the decreased sensitivity inherent to using a general satisfaction survey, or a homogeneity among orthopedic surgery patients and their expectations of care.

show abstract

Section: Discussioncontrasting

confidence: 43%

“…Previous research has shown that patients’ experience of coordination of care and perceptions of team communication affect patients’ rating of communication with doctors (Wild et al., ). Additionally, fewer specialists receive top scores on physician communication domain questions than hospitalists do (Wild et al., ).…”

Section: Discussionmentioning

confidence: 99%

Hospital-Acquired Conditions After Orthopedic Surgery Do Not Affect Patient Satisfaction Scores

Day¹,

Hutzler²,

Karia³

et al. 2014

Journal for Healthcare Quality

View full text Add to dashboard Cite

show abstract

“…Areas that were emphasized by these patients were physician behavior, team communication, and systems issues. 29 Patients valued interactions where physicians displayed a caring attitude and allowed patients to participate in medical decision-making. Satisfaction with specialists was based on perceived competence and continuity of care.…”

Section: Additional Patient and Hospital Factors That Influence Patiementioning

confidence: 99%

Is There a Relationship Between Patient Satisfaction and Favorable Surgical Outcomes?

Tevis

Kennedy

Kent

2015

Advances in Surgery

View full text Add to dashboard Cite

Summary Satisfaction of patients with their health care is gaining importance as a measure of hospital quality due to public reporting of these values and an increasing connection between hospital reimbursement and scores on the current tool to measure satisfaction, the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. We found that high hospital and surgical volume and low rates of risk-adjusted mortality are associated with high patient satisfaction. However, other favorable patient outcomes are not consistently associated with positive satisfaction scores on HCAHPS. Contributors to patients' perceptions of their care are likely multifactorial and not related just to outcomes traditionally assessed by surgeons or hospitals. Moving in a direction of patient centered care, with a focus on increased understanding and involvement of patients in the care process, will likely strengthen the relationship between surgical outcomes and patient satisfaction.

show abstract

“…Mean + 48 (20) 38 1810 2032 181 10On a scale of 1-10, how successful was this intervention? Mean + 11 (16) 30 (12) 39 (19) 8 1619 (11) 0 (0)…”

Section: Quantitative Resultsmentioning

confidence: 99%

Perspectives on Patient Experience: A National Survey of Hospitalists

Khateeb

Keniston

Moore

et al. 2020

Journal of Patient Experience

View full text Add to dashboard Cite

Despite efforts to improve patient experience (PX), little is known about the perspective of hospitalists regarding PX initiatives and priorities. A survey was distributed to hospitalist groups across the country assessing involvement in PX initiatives and their perceived effectiveness, what PX means to providers, and facilitators/barriers in improving PX. Ninety-nine percent of respondents had encountered some improvement activity around PX. The most prevalent were communication training, group Hospital Consumer Assessment of Healthcare Providers and Systems data, and interdisciplinary bedside rounding. Respondents rated most initiatives a 5 to 6 out of 10 for their effectiveness, with the perception of effectiveness increasing with respondents’ assessment of patient experience priority. Learning about others’ experiences in improving PX and learning about potential collaborations for quality improvement or research in these areas were areas of interest for future work. Qualitative work highlighted potential barriers in improving PX such as workload and staffing constraints, uncontrollable environmental factors, and unrealistic patient expectations. Improving PX is a priority, and there are many initiatives in place with perceived variable success and perceived barriers in improving PX.

show abstract

Who’s Behind an HCAHPS Score?

Cited by 9 publications

References 19 publications

Hospital-Acquired Conditions After Orthopedic Surgery Do Not Affect Patient Satisfaction Scores

Hospital-Acquired Conditions After Orthopedic Surgery Do Not Affect Patient Satisfaction Scores

Is There a Relationship Between Patient Satisfaction and Favorable Surgical Outcomes?

Perspectives on Patient Experience: A National Survey of Hospitalists

Contact Info

Product

Resources

About