Who is the fairest of them all? An attributional approach to price fairness perceptions

Vaidyanathan, Rajiv; Aggarwal, Praveen

doi:10.1016/s0148-2963(01)00231-4

Cited by 203 publications

(165 citation statements)

References 9 publications

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“…The central focus of attribution research lies in the investigation of thoughts or cognitions: how individuals select, process, store, recall and evaluate information and how the information is then used to draw causal inferences (Försterling, 2001:10). Attribution theorists therefore assume that there are some systematic processes by which attributions are made and that the attributions that people arrive at have some consequences for future behaviour (Folkes, 1988;Davis & Lennon, 1991:183;Vaidyanathan & Aggarwal, 2003).…”

Section: Attribution As Part Of Social Cognitionmentioning

confidence: 99%

“…Locus of causality refers to the familiar location of a cause internal or external to the person; stability refers to the temporal nature of a cause, varying from stable (permanent) to unstable (temporary); and controllability refers to the degree of volitional influence that can be exerted over a cause (Weiner, 2000;Laufer, 2002;Vaidyanathan & Aggarwal, 2003). Each of these dimensions is perceived as a bipolar continuum.…”

Section: An Overview Of Weiner's Theory In Social Psychologymentioning

confidence: 99%

“…During the last few years, the use Dissatisfied consumers' complaint behaviour concerning product failure of major electrical household appliances -a conceptual framework of attribution theory in consumer behaviour has been found useful in explaining consumers' post-purchase behaviour (Folkes, 1988;Erevelles & Leavitt, 1992;Laufer, 2002). The use of attribution theory in consumer behaviour has been found useful in explaining issues such as consumer satisfaction/dissatisfaction, complaint behaviour, word-of-mouth behaviour, redress seeking, and future repurchase intentions (Folkes, 1988;Erevelles & Leavitt, 1992;Laufer, 2002;Vaidyanathan & Aggarwal, 2003).…”

Section: Weiner's Attributional Theory Applied To Consumer Behaviourmentioning

confidence: 99%

“…how consumers infer causes for product failure and how these attributions impact on behaviour) (Laufer, 2002, Vaidyanathan & Aggarwal, 2003. While Folkes (1984) analysed all three causal dimensions and consumers' reactions to attributions based on those dimensions, there has been research that has examined the effect of one or two of these dimensions (Krishnan & Valle, 1979;Richins, 1983;Oliver & DeSarbo, 1988;Erevelles & Leavitt, 1992).…”

Section: Weiner's Attributional Theory Applied To Consumer Behaviourmentioning

confidence: 99%

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Dissatisfied consumers’ complaint behaviour concerning product failure of major electrical household appliances – a conceptual framework *

Donoghue¹,

Klerk²

2010

jfecs

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OpsommingVerbruikers se ontevredenheid met produkte manifesteer in hulle klagte-gedrag. Verbruikers se klagtes word oor die algemeen in 'n negatiewe lig beskou, aangesien dit met hulle ontevredenheid oor 'n bepaalde produk of diens geassosieer word. Verbruikers se klagtes moet egter as voordelig vir die vervaardiger, kleinhandelaar en die verbruiker beskou word, aangesien dit onder andere dien as inligting wat deur verbruikers geïnisieer is om strategiese besluitneming vir kleinhandelaars en vervaardigers te vergemaklik. Verbruikers kan op hulle beurt vir produkprobleme vergoed word en op hulle regte as verbruikers aandring. Vervaardigers en kleinhandelaars kan egter net van verbruikers se behoeftes en probleme ten opsigte van produkte bewus word wanneer verbruikers dit aan hulle kommunikeer. 'n Konseptuele raamwerk word aangebied vir die bestudering van ontevrede verbruikers se klagte-gedrag as reaksie op die funksionele en / of simboliese produkmislukking (product failure) van groot elektriese huishoudelike toerusting. Die konfirmasie / diskonfirmasie-paradigma, Day en Landon se klagte-gedrag-taksonomie, Weiner se attribusieteorie en spesifieke verbruikers-en produkveranderlikes wat verband hou met klagte-gedrag dien as teoretiese agtergrond vir die konseptuele raamwerk. -Ms S Donoghue

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Section: Attribution As Part Of Social Cognitionmentioning

confidence: 99%

Section: An Overview Of Weiner's Theory In Social Psychologymentioning

confidence: 99%

Section: Weiner's Attributional Theory Applied To Consumer Behaviourmentioning

confidence: 99%

Section: Weiner's Attributional Theory Applied To Consumer Behaviourmentioning

confidence: 99%

See 2 more Smart Citations

Dissatisfied consumers’ complaint behaviour concerning product failure of major electrical household appliances – a conceptual framework *

Donoghue¹,

Klerk²

2010

jfecs

View full text Add to dashboard Cite

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“…Owing to its focus on outcomes, distributive justice has been found to be related mainly to cognitive, affective and behavioral reactions to particular outcomes. 12 Consistent with these results in psychology, a considerable body of literature 13,14 in the marketing context has supported the impact of customers ' perceived distributive fairness on customer satisfaction, perceived service quality and repurchase intentions.…”

Section: Dimensions Of Fairness In Market Exchange Relationshipsmentioning

confidence: 73%

Identification of the four-factor structure of customers’ perceived fairness

Lee

Joshi²,

Kim³

2011

J Target Meas Anal Mark

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Customers ' perceived fairness has long been investigated. Despite its importance in the contemporary marketing psychology, a factor structure of perceived fairness has not been identifi ed in entirety. The current study investigated the dimensionality of customers ' perceived fairness and provides evidence of the construct validity of its four dimensions. The results confi rmed a four-factor structure of customers ' perceived fairness (distributive, procedural, interpersonal and informational fairness) and their distinct nature. In addition, these four dimensions were found to form a second-order factor of overall fairness, which strongly infl uences customers ' satisfaction with and loyalty to retailers.

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Price fairness, satisfaction, and trust as antecedents of purchase intentions towards organic food

Konuk

2017

J of Consumer Behaviour

110

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Health and environmental issues are increasingly important in consumers' decision‐making process. Accordingly, demand for organic food is rapidly growing. In this context, the objective of this study is to analyze the relationship between price fairness, satisfaction, trust, and purchase intentions towards organic food. With this aim, empirical data were collected with self‐administrated questionnaires from a convenience sample of consumers from Sakarya, Turkey. Proposed hypotheses were tested with structural equations modeling. The results indicated positive relationships between price fairness, satisfaction, trust, and purchase intentions. At the end of this study, theoretical contributions, managerial implications, limitations, and suggestions for future research are discussed.

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Who is the fairest of them all? An attributional approach to price fairness perceptions

Cited by 203 publications

References 9 publications

Dissatisfied consumers’ complaint behaviour concerning product failure of major electrical household appliances – a conceptual framework *

Dissatisfied consumers’ complaint behaviour concerning product failure of major electrical household appliances – a conceptual framework *

Identification of the four-factor structure of customers’ perceived fairness

Price fairness, satisfaction, and trust as antecedents of purchase intentions towards organic food

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