2020
DOI: 10.1016/j.ijinfomgt.2020.102201
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Who do you trust? The digital destruction of shared situational awareness and the COVID-19 infodemic

Abstract: Highlights Centrally managed digital communication and service platforms simultaneously disrupt and destroy what we trust in and value. Digital destruction creates dissonant mental models. Shared situational awareness for crisis management relies on aligned mental models. Dissonant mental models produce conflicting situational awareness and poor crisis management. Analytics and artificial intelligence research should f… Show more

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Cited by 143 publications
(116 citation statements)
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References 22 publications
(24 reference statements)
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“…Online education could provide support not only to students but also could help to promote the right education to all [2], specifically to vulnerable communities [40] [65]. From infodemic methods [66] to more common innovations and digital technologies [67], the use of such platforms should not neglect the inequalities [68], privacy [69], and governance [70].…”
Section: Make Good Use Of the Right Platformsmentioning
confidence: 99%
“…Online education could provide support not only to students but also could help to promote the right education to all [2], specifically to vulnerable communities [40] [65]. From infodemic methods [66] to more common innovations and digital technologies [67], the use of such platforms should not neglect the inequalities [68], privacy [69], and governance [70].…”
Section: Make Good Use Of the Right Platformsmentioning
confidence: 99%
“…The COVID pandemic has been classified as an "infodemic" with emerging scientific findings, political responses, media coverage, and individual impressions all shared on social media (Bunker 2020). COVID-19 has created conspiracy theories around the origins of the virus (lab-created bioweapon), prominent individuals (Bill Gates), technology (5G), foreign countries (China destabilizing the west), and local governments (Shahsavari et al 2020).…”
Section: Introductionmentioning
confidence: 99%
“…For example, artificial intelligence can be used to analyze the interaction and participation of social media content related to COVID-19 [18], collect comments and posts related to the keyword "COVID-19", and do natural language processing (NLP) to analyze people's approval or questioning of official epidemic prevention measures and strategies. On the other hand, artificial intelligence models can help identify accurate and reliable news articles [19], such as important guiding principles in epidemic prevention and strengthen official advice. In addition, natural language processing ((NLP)) is used to identify suspected rumors and publish true information to refute rumors in real time so as to help appease people and stabilize social anxiety.…”
Section: The Application Of Artificial Intelligence In the Analysis Omentioning
confidence: 99%