Who Cares and Who Pays? The Stakeholders of Maritime Human Factors

Österman, Cecilia; Ljung, Margareta; Lützhöft, Margareta

doi:10.3940/rina.hf.2009.16

Human Factors in Ship Design &Amp; Operation 2009 2009

DOI: 10.3940/rina.hf.2009.16

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Who Cares and Who Pays? The Stakeholders of Maritime Human Factors

Cecilia Österman¹,

Margareta Ljung²,

Margareta Lützhöft³

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Development of a stakeholder identification and analysis method for human factors integration in work system design interventions – Change Agent Infrastructure

Berlin

Bligård

Chafi

et al. 2021

Hum Ftrs & Erg Mfg Svc

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In any work system design intervention-for example, a physical workplace redesign, a work process change, or an equipment upgrade-it is often emphasized how important it is to involve stakeholders in the process of analysis and design, to gain their perspectives as input to the development, and ensure their future acceptance of the solution. While the users of an artifact or workplace are most often regarded as being the most important stakeholders in a design intervention, in a work-system context there may be additional influential stakeholders who influence and negotiate the design intervention's outcomes, resource allocation, requirements, and implementation. Literature shows that it is uncommon for empirical ergonomics and human factors (EHF) research to apply and report the use of any structured stakeholder identification method at all, leading to ad-hoc selections of whom to consider important. Conversely, other research fields offer a plethora of stakeholder identification and analysis methods, few of which seem to have been adopted in the EHF context. This article presents the development of a structured method for identification, classification, and qualitative analysis of stakeholders in EHF-related work system design intervention. It describes the method's EHFrelated theoretical underpinnings, lessons learned from four use cases, and the incremental development of the method that has resulted in the current method procedure and visualization aids. The method, called Change Agent Infrastructure (abbreviated CHAI), has a mainly macroergonomic purpose, set on increasing the understanding of sociotechnical interactions that create the conditions for work system design intervention, and facilitating participative efforts.

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Development of a stakeholder identification and analysis method for human factors integration in work system design interventions – Change Agent Infrastructure

Berlin

Bligård

Chafi

et al. 2021

Hum Ftrs & Erg Mfg Svc

View full text Add to dashboard Cite

show abstract

Somebody Else’s Problem? Usability in Ship Bridge Design Seen from the Perspective of Different Maritime Actors

Danielsen¹,

Petersen²

2022

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Who Cares and Who Pays? The Stakeholders of Maritime Human Factors

Cited by 2 publications

References 0 publications

Development of a stakeholder identification and analysis method for human factors integration in work system design interventions – Change Agent Infrastructure

Development of a stakeholder identification and analysis method for human factors integration in work system design interventions – Change Agent Infrastructure

Somebody Else’s Problem? Usability in Ship Bridge Design Seen from the Perspective of Different Maritime Actors

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