2011
DOI: 10.1080/02642069.2010.485194
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Which services support research activities at universities?

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Cited by 8 publications
(5 citation statements)
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“…There is a lack of research involving linked theory and practice into Lean OM-AS interfaces (Johnston, 2005;Piercy and Rich, 2009;Del-Palacio et al, 2011). In this paper we make a contribution to theory by combining Lean principles (Arlbjorn and Feytag, 2013) with boundary spanning theory (Carlile, 2002(Carlile, , 2004Gasson, 2005) Value Stream maps.…”
Section: Discussionmentioning
confidence: 99%
See 1 more Smart Citation
“…There is a lack of research involving linked theory and practice into Lean OM-AS interfaces (Johnston, 2005;Piercy and Rich, 2009;Del-Palacio et al, 2011). In this paper we make a contribution to theory by combining Lean principles (Arlbjorn and Feytag, 2013) with boundary spanning theory (Carlile, 2002(Carlile, , 2004Gasson, 2005) Value Stream maps.…”
Section: Discussionmentioning
confidence: 99%
“…Hines et al (2004), consistent with Biege et al (2012), highlighted the need to address Lean's applicability outside a manufacturing environment in dealing with variability and its limited consideration of people related issues in OM -AS interfaces. The literature shows that there has been considerably less research in the application of Lean in OM -AS interfaces in comparison to that of product-based activities such as OM (Arlbjørn et al, 2011 andRadnor andJohnston, 2013;Del Palacio et al, 2011;Piercy and Rich, 2009). Lean in OM -AS has been identified as a key area for further research and development, typically within large organisations which is the focus of this paper (e.g.…”
Section: Lean In An Om-as Interfacementioning
confidence: 99%
“…In fact, obtaining quality academic services has become students' right (Hossain & Ahmed, 2014). Various staff and lecturer activities are basically influenced by the quality of service at the university (Del-Palacio, Sole, & Berbegal, 2011). The availability of good education facilities and management is one of the important factors to improve the quality of academic services (Ruhyana & Aeni, 2019;Sunaengsih, Anggarani, Amalia, Nurfatmala, & Naelin, 2019).…”
Section: Introductionmentioning
confidence: 99%
“…Research infrastructures are represented by libraries and laboratories facilities. Libraries represent areas where knowledge is available (for instance, books and journals), and laboratories are those areas where it is possible to conduct experiments, create knowledge and make discoveries, and these aspects are related to research activities (Del-Palacio et al, 2011;Gamble, 1989;Johnes, 1988;Lewis & Moulder, 2008;Powell, 1992). In order to control for size differences, we consider the proportion of the total university's area devoted to research facilities, that is, we measure research infrastructure as the ratio of the total square meters assigned to libraries and laboratories divided by total size (square meters).…”
mentioning
confidence: 99%
“…Empirical evidence focuses on organisational capabilities, internal resources or services that support universities' activities. Different research streams in this particular field have been identified.FollowingDel-Palacio, Solé & Berbegal (2011), we consider universities' internal services as inputs, measured as organisational assets, financial resources, and human capital where experience and knowledge accumulation are considered relevant determinants.…”
mentioning
confidence: 99%