Postoccupancy evaluation (POE) was used to assess newly constructed zoo exhibits from the perspective of three user groups: zoo staff, zoo visitors, and the animals.Staff represents a generally understudied user group in zoo-based POEs. We asked staff to rate the animals' space, the visitors' space, and the staff's space at previous and new exhibits. We also compared zoo visitors' ratings of the animals' behavior and environments, overall exhibit impressions, and the time visitors spent viewing previous and new exhibits. Lastly, we compared activity and space use of a Komodo dragon (Varanus komodoensis), two red pandas (Ailurus fulgens), and one rhinoceros (Rhinoceros unicornis) in their previous and new exhibits. Staff rated animal, visitor, and staff areas higher at the new exhibits compared to the previous exhibits. Visitors also rated several factors higher and spent more time at the new exhibits. The most naturalistic exhibit received the most favorable ratings in all categories and animal activity increased visitor stay time. We found that red pandas were less active in their new exhibit, and the Komodo dragon and rhino showed no difference in activity. The red pandas and the Komodo dragon used more available space in their new exhibits; however, we recommend using Electivity index to examine resource preferences for these species, whose enclosure use has been less studied than large mammals. We emphasize the importance of including staff in zoo-based POE, make other recommendations for future POE studies, and discuss various factors that could have influenced our results. K E Y W O R D S enclosure design, animal welfare, Komodo dragon, red panda, rhinoceros 1 | INTRODUCTION The Association of Zoos and Aquariums (AZA) Accreditation Standards state, "The highest goals of AZA accreditation include exemplary animal care and welfare, and inspiring visitor engagement through effective education and conservation" (AZA, 2021, p. 10).One major investment AZA-accredited institutions make to achieve these goals is designing and building new animal exhibits. Zoological institutions often spend millions of dollars and multiple years planning and constructing new exhibits (ZooLex, n.d.). Despite the enormous investment in time and money, the exhibits are rarely comprehensively evaluated to determine if they met the desired goals (Hill & Broom, 2009;Kelling & Gaalema, 2011).Postoccupancy evaluation (POE) is a systematic, objective examination of how the built environment meets the needs of the users and is typically carried out after the users have occupied the new structure for a specified period of time (Kelling & Gaalema, 2011;Zimring & Reizenstein, 1980). It has been used regularly to assess the effectiveness of built environments for humans, ranging from office buildings (Choi et al., 2012) to schools (Wheeler &