Abstract:Purpose
This paper aims to comment on the evolution of customer experience (CX) research from a CX researcher, practitioner and consumer viewpoint.
Design/methodology/approach
This commentary is a reflection based on the investigations put forward in this special issue, extant academic and managerial literature and personal perspectives.
Findings
While nascent in terms of constructs, CX has developed satisfactorily from a research perspective. That being said, CX research that guides and aids managerial pr… Show more
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