Abstract:PurposeCross-selling becomes critical for business success as pent-up travel demand drives travelers to spend more on vacations. The primary purpose of this research is to identify if an unexpected discount leads to consumers' additional purchases online. This research proposes effective cross-selling strategies across hospitality sectors.Design/methodology/approachTwo experiments were conducted to investigate factors that influence travelers' add-on spending. Study 1 determined the psychological mechanism of … Show more
“…Hospitality operators often offer add-on items, such as spa services or gym access, to increase profitability and improve the guest experience (Kim and Tanford, 2022). Pricing these add-ons can be difficult and counterintuitive (Lin, 2017).…”
Section: The Papers Included In This Special Issuementioning
“…Hospitality operators often offer add-on items, such as spa services or gym access, to increase profitability and improve the guest experience (Kim and Tanford, 2022). Pricing these add-ons can be difficult and counterintuitive (Lin, 2017).…”
Section: The Papers Included In This Special Issuementioning
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