When too heavy is just fine: Creating trustworthy e-health advisors

Vugt, H. C. van; Konijn, Elly A.; Hoorn, Johan F.; Veldhuis, Jolanda

doi:10.1016/j.ijhcs.2009.02.005

Cited by 26 publications

(12 citation statements)

References 45 publications

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“…Future research can include online purchase experience of electronic products so as to test such an assumption. In order to improve the generalizability of the conclusions from this study, future research can test the same research model in other countries, with different types of products and websites, and survey online consumers with different levels of online shopping experience (Van Vugt et al, 2009) and education level, and in larger sample sizes. Second, prior research (McKnight et al, 2004) suggests that trust and distrust have several dimensions such as predictability, integrity, competence, and benevolence, and that these dimensions of evaluation may ultimately influence consumers' perception of trust and distrust.…”

Section: Future Researchmentioning

confidence: 99%

Consumer trust and distrust: An issue of website design

Sia

2010

International Journal of Human-Computer Studies

142

118

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Section: Future Researchmentioning

confidence: 99%

Consumer trust and distrust: An issue of website design

Sia

2010

International Journal of Human-Computer Studies

142

118

View full text Add to dashboard Cite

“…In our fourth study, 16 we conducted a lab experiment with experimentally manipulated e-health advisors. Similar advisors were used in a parallel field study in which the advisor served as an Internet application on Kennislink, a Web site related to science information and education.…”

Section: Embodied Agent Experimentsmentioning

confidence: 99%

Interactive engagement with embodied agents: an empirically validated framework

Vugt¹,

Hoorn

Konijn³

2009

Computer Animation & Virtual

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This paper presents an empirically tested theoretical framework to explain user engagement and end-user satisfaction with interactive agents. Such a framework is not only important from a scientific point of view; application designers may find a set of dos and don'ts that help them create more satisfying embodied agents in different task domains and social settings. From a multidisciplinary perspective, we have conducted a series of experiments to verify underlying mechanisms in the processes of interacting and engaging with embodied agents in various task domains. Our results show that the most commonly held views are not always tenable; sometimes other factors provide better explanations for liking an embodied agent or end-user satisfaction. For example, it is not realism but rather affordances and ethics that are key for understanding user responses, and a beautiful design is not always the most preferable. From our results, guidelines for designers and future research are reflected upon.

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“…Perceptions about robot Zora Perceptions about the robot were assessed by means of a framework for Interactively Perceiving and Experiencing Fictional Characters (I-PEFiC; e.g., [27]). A total of 39 statements were used to assess the 9 dimensions of the I-PEFiC framework.…”

Section: Methodsmentioning

confidence: 99%

How Physical Presence Overrides Emotional (Coping) Effects in HRI: Testing the Transfer of Emotions and Emotional Coping in Interaction with a Humanoid Social Robot

Spekman

Konijn

Hoorn

2020

Int J of Soc Robotics

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The increasing pressure on healthcare systems calls for innovative solutions, such as social robots. However, healthcare situations often are highly emotional while little is known about how people's prior emotional state may affect the perception and acceptance of such robots. Following appraisal theories of emotion, the appraisal of coping potential related to one's emotions was found to be important in acting as mediator between emotional state and perceptions of a robot (Spekman et al.

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When too heavy is just fine: Creating trustworthy e-health advisors

Cited by 26 publications

References 45 publications

Consumer trust and distrust: An issue of website design

Consumer trust and distrust: An issue of website design

Interactive engagement with embodied agents: an empirically validated framework

How Physical Presence Overrides Emotional (Coping) Effects in HRI: Testing the Transfer of Emotions and Emotional Coping in Interaction with a Humanoid Social Robot

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