When to announce the queueing information for bounded rationality customers: a discrete-event–based simulation model
Tao Dai,
Mingyu Yu,
Yong Wu
Abstract:In queueing systems where queues are invisible, it is critical for companies to make decisions about the timing of announcing the anticipated delay to customers. In this paper, a simulation model is built to simulate an invisible queueing system, and several queueing scenarios are considered, including different system congestion and different company goals, to explore the impact of different announcement timings. In the modeling of customer behavior, we argue that it is difficult for companies to announce per… Show more
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