When the Interface Is a Face

Sproull, Lee; Subramani, Mani R.; Kiesler, Sara; Walker, Janet; Waters, Keith

doi:10.1207/s15327051hci1102_1

Cited by 322 publications

(224 citation statements)

References 23 publications

Supporting

Mentioning

208

Contrasting

Order By: Relevance

“…Speech simulation and speech understanding technology have reached the point that real time or automated audio and video interviews (Alerfli & Higley, 1995;Johnston & Walton, 1995;Tourangeau & Smith, 1996;Turner et al, 1998) and interviews by digitized characters (e.g., Sproull, Subramani, & Kiesler, 1996) can be used in place of traditional face-to-face interviews. This technology allows for computer "interviews" with self-administration, anonymity, and no presence of others, as well as contingent questioning (e.g., branching).…”

Section: Directions For Researchmentioning

confidence: 99%

A meta-analytic study of social desirability distortion in computer-administered questionnaires, traditional questionnaires, and interviews.

Richman

Kiesler²,

Weisband³

et al. 1999

Journal of Applied Psychology

Self Cite

676

472

View full text Add to dashboard Cite

A meta-analysis of social desirability distortion compared computer questionnaires with traditional paper-and-pencil questionnaires and face-to-face interviews in 61 studies (1967-1997; 673 effect sizes). Controlling for correlated observations, a near-zero overall effect size was obtained for computer versus paper-and-pencil questionnaires. With moderators, there was less distortion on computerized measures of social desirability responding than on the paper-and-pencil measures, especially when respondents were alone and could backtrack. There was more distortion on the computer on other scales, but distortion was small when respondents were alone, anonymous, and could backtrack. There was less distortion on computerized versions of interviews than on face-to-face interviews. Research is needed on nonlinear patterns of distortion, and on the effects of context and interface on privacy perceptions and on responses to sensitive questions.

show abstract

Section: Directions For Researchmentioning

confidence: 99%

A meta-analytic study of social desirability distortion in computer-administered questionnaires, traditional questionnaires, and interviews.

Richman

Kiesler²,

Weisband³

et al. 1999

Journal of Applied Psychology

Self Cite

676

472

View full text Add to dashboard Cite

show abstract

“…Chan and Khalid (2003), for example, found that users did not only experience the voice controlled ATM as more fun and natural, but also as difficult to learn. Also, Sproull et al (1996) found that the users of an interface that showed personality in the form of a human face were less confident than users operating a text interface. In addition, Alpert et al (2003) found that users of a user-adaptive interface had difficulty to understand how it worked.…”

Section: Product Intelligence Innovation Attributes and Consumer Satmentioning

confidence: 99%

Product intelligence: its conceptualization, measurement and impact on consumer satisfaction

Rijsdijk

Hultink

Diamantopoulos

2007

J. of the Acad. Mark. Sci.

143

View full text Add to dashboard Cite

In the last decade, companies have developed a large number of intelligent products. Due to the use of information technology, these products operate somewhat autonomously, cooperate with other products, or adapt to changing circumstances. Based on a literature review and interviews with practitioners, the present article conceptualizes product intelligence and describes a procedure to measure the construct. The article also explores the link of product intelligence to consumer satisfaction through the innovation attributes of relative advantage, compatibility, and complexity. The article considers practical and theoretical implications and identifies future research directions.

show abstract

“…Furthermore, increasing anthropomorphism leads to longer interactions with the robot and a more positive, lifelike evaluation of the robot [19]. A human-like agent also triggers stronger social reactions compared to completely textual agents [1,35]. Human appearance appears to be important for social interaction, yet Nowak and Biocca demonstrated that participants were engaged with a virtual agent, regardless whether the avatar looked human or not [28].…”

Section: Form Realismmentioning

confidence: 99%

Designing Robot Embodiments for Social Interaction: Affordances Topple Realism and Aesthetics

Paauwe¹,

Hoorn²,

Konijn³

et al. 2015

Int J of Soc Robotics

View full text Add to dashboard Cite

In the near future, human-like social robots will become indispensable for providing support in various social tasks, in particular for healthcare (e.g., assistance, coaching). The perception of realism, in particular human-like features, can help facilitate mediated social interaction. The current study investigated the effects of form realism on engagement with and use intentions of social robot embodiments. We have defined (perceived) form realism as the result of the appraisal of features that are perceived as realistic contrasted with those appraised as unrealistic. To test the effects of form realism, we applied the model of interactively perceiving and experiencing fictional characters (I-PEFiC). I-PEFiC explains how users respond to interactive, fictional, humanoid characters, on social robots. In a within-subjects design, participants (N = 29; M age = 28.8 years, age range 18-56 years) interacted with three different robots built from LEGO Mindstorms, which differed in their degree of designed form realism. Each robot presented itself as a physiotherapy assistant and requested the participant to do several exercises. Results of a structured questionnaire indicated that form realism only played a modest role in the perception of electro-mechanical robots. Instead, the perception of affordances appeared to be crucial for determining engagement and intentions to use social robots.

show abstract

When the Interface Is a Face

Cited by 322 publications

References 23 publications

A meta-analytic study of social desirability distortion in computer-administered questionnaires, traditional questionnaires, and interviews.

A meta-analytic study of social desirability distortion in computer-administered questionnaires, traditional questionnaires, and interviews.

Product intelligence: its conceptualization, measurement and impact on consumer satisfaction

Designing Robot Embodiments for Social Interaction: Affordances Topple Realism and Aesthetics

Contact Info

Product

Resources

About