When technology meets people: the interplay of artificial intelligence and human resource management

Abstract

PurposeAn original systematic review of the academic literature on applications of artificial intelligence (AI) in the human resource management (HRM) domain is carried out to capture the current state-of-the-art and prepare an original research agenda for future studies.Design/methodology/approachFifty-nine journal articles are selected based on a holistic search and quality evaluation criteria. By using content analysis and structural concept analysis, this study elucidates the extent and impact of AI application in HRM functions, which is followed by synthesizing a concept map that illustrates how the usage of various AI techniques aids HRM decision-making.FindingsA comprehensive review of the AI-HRM domain’s existing literature is presented. A concept map is synthesized to present a taxonomical overview of the AI applications in HRM.Research implications/limitationsAn original research agenda comprising relevant research questions is put forward to assist further developments in the AI-HRM domain. An indicative preliminary framework to help transition toward ethical AI is also presented.Originality/valueThis study contributes to the literature through a holistic discussion on the current state of the domain, the extent of AI application in HRM, and its current and perceived future impact on HRM functions. A preliminary ethical framework and an extensive future research agenda are developed to open new research avenues.

Antecedents of human-robot collaboration: theoretical extension of the technology acceptance model

“…The authors also suggest that HRM managers should acquire advanced technical knowledge in this area to fill the gaps in existing frameworks. Innovative and AI-enabled decision-making in HRM (Qamar et al , 2021) will likely shape the current and future modern workplace. HRM must focus on preparing employees to accept robots as their team members (Arslan et al , 2021; Vrontis et al , 2021) by alleviating their fear of job loss (Vatan and Dogan, 2021) and improving their technical skills (Cubric, 2020).…”

Adoption Factors of Artificial intelligence in Human Resource Management

“…Google, Microsoft, IBM and LinkedIn are among the IT behemoths that have also created such applications. The job of HR professionals involves redefining and restructuring as a result of greater digitization and data utilization by AI-powered HR solutions (Qamar et al, 2021).…”

“…Several studies in the academic literature have dealt with the relation between HR managers and emerging technology. Previous scholars have identified the crucial role of AI techniques in HR manager activities, such as supporting complex HR managerial decision making (Reddy et al, 2019) and assisting HR managers in performing productive big data analyses to achieve desired outcomes (Qamar et al, 2021). In contrast, other scholars have advised HR managers to update their technical skills and enhance their knowledge in data privacy and AI ethical issues (Stahl et al, 2021).…”

“…In contrast, other scholars have advised HR managers to update their technical skills and enhance their knowledge in data privacy and AI ethical issues (Stahl et al, 2021). These skills play a role in spreading "AI-enabled-HR services" technology (Qamar et al, 2021).…”

“…Recently, Artificial intelligence (AI) has been promoted as the most advanced technological evolution in HRM . It describes as an intelligent machine that mimics human capabilities and intellectual behaviour in decoding external data and learning from it to attain a proper pattern (Qamar et al, 2021).…”