When respect deteriorates: incivility as a moderator of the stressor-strain relationship among hospital workers

Abstract

Colleague civility and respect have an important ripple effect of buffering inevitable work stressors, helping health care providers respond to stress with greater health and resiliency.

Perceived incivility during emergency department phone consultations

“…Work force retention has been recognised as one of the main challenges in EDs . A major cause for poor ED staff retention is unsatisfying workplaces . The ED workforce faces increasing demands and shortages of supply .…”

“…The ED workforce faces increasing demands and shortages of supply . Increased workload, burnout, fatigue, stress and poor job satisfaction pose significant challenges for hospital administrators in recruiting and retaining a skilled ED workforce. Australian EDs have adopted the National Emergency Access Target to expedite the process of patient flow in ED .…”

A cross-hospital exploration of nurses’ experiences with horizontal violence

“…The first step in addressing the problem of HV is increased awareness of its presence, followed by proactively addressing HV within each practice environment (Gilin Oore et al . , Lewis & Malecha ). Hearing nurses’ voices could be a powerful approach to increasing awareness, making the invisible visible.…”

Experienced stress among nursing teams in primary health care

“…[34] Also, a simple but inclusive programme which aims to deliver appropriate education to primary care teams (within protected time) has been indicated to overcome barriers to teamwork. [35] Civility may be one way for health care providers to proactively influence their well-being in response to an inevitably stressful work environment, [36] and good inter-professional working and supportive cultures are some of the features which ensure role effectiveness. [37] In summary, how nurses contend with the stress of their professional role has been of interest for decades, and research indicates that clinical nurses' stress derives from both organizational and professional factors.…”