When nature calls: The role of customer toilets in retail stores

Piha, Samuel; Räikkönen, Juulia

doi:10.1016/j.jretconser.2017.01.005

Cited by 5 publications

(4 citation statements)

References 52 publications

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“…Posters negotiate dilemmas between arguments that draw upon heteronormative ideology to maintain gender segregation or egalitarian ideals in the need for gender neutral toilets. Given that in making places, groups such as developers view toilets in a retail setting as unneeded and loss making (Piha & Räikkönen, 2017), it is unlikely that provision will be expanded without policy intervention. Currently, the National Planning Policy Framework (NPPF) seeks that Local Planning Authorities make policies and decisions to achieve healthy, inclusive and safe places (MHCLG, 2020).…”

Section: Place Identity and Rhetorical Strategies: Talk About Toilets...mentioning

confidence: 99%

Toilet Talk

Somers,

Burke,

Carr

et al. 2023

The Routledge International Handbook of Innovative Qualitative Psychological Research

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Public toilet provision in the UK fails to meet the needs of cis women while trans communities are absent from current building regulations. This research explores how individuals negotiate differing positions on toilet provision and accessibility. The data was formed of online posts on Dezeen, a forum for building design professionals, and Mumsnet, a parenting forum, in response to the Ministry of Housing and Local Government 'Technical review on increasing accessibility and provision of toilets for men and women'. Discursive Psychology was used to explore how accessibility to toilets is constructed. There is also an opportunity to explore how a discursive approach can be applied interdisciplinary with town planning and the built environment. Gender identities are situated and constructed within public toilets. Talk about refuge in public bathrooms involved the negotiation of who belonged in differing gender categories and who warranted a need for refuge. Where men are explicitly acknowledged as an issue, cis and trans women are collectively identified as requiring a safe space. Cis women are presented as a threat to trans women and other cis women who are misgendered. Discourse about toilet provision draws upon both heteronormative ideology to challenge access to trans people and others who challenge normative gender roles. Talk about toilets involves warranting 'place-identity' as gender identity is situated and access limited to those who are constructed as belonging.

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Section: Place Identity and Rhetorical Strategies: Talk About Toilets...mentioning

confidence: 99%

Toilet Talk

Somers,

Burke,

Carr

et al. 2023

The Routledge International Handbook of Innovative Qualitative Psychological Research

View full text Add to dashboard Cite

show abstract

“…The remaining two articles in service journals were modestly relevant to the hard challenges of the UN SDGs. Picazo-Tadeo et al (2009) described ways to improve the efficiency of water utilities, and Piha and Räikkönen (2017) explained the importance of customer toilets in retail stores.…”

Section: Servcollab and Sdgs #6 #7 And #12mentioning

confidence: 99%

SDG commentary: services that sustainably manage resources for all humans-the regenerative service economy framework

Russell-Bennett,

Polonsky,

Fisk

2023

JSM

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Purpose The purpose of this paper is to propose a new service framework for managing nature and physical resources that balances the needs of people and planet. Design/methodology/approach The process used in this paper was a rapid literature review and content analysis of 202 articles in service journals and learned that there are limited papers on Sustainable Development Goal (SDG) #6 (clean water and sanitation) or SDG #7 (affordable and clean energy) and very few articles on SDG #12 (responsible production and consumption) that focused on environmental components of services. This highlighted the need to conceptualise a service framework for managing these resources sustainably. Findings The proposed regenerative service economy framework for managing natural and physical resources for all humans (without harming the planet) reflects insights from analysing the available service articles. The framework draws on the circular economy, an Indigenous wholistic framework and service thinking to conceptualise how service research can manage natural and physical resources in ways that serve both people and the planet. Originality/value This paper introduces the regenerative service economy framework to the service literature as an approach for guiding service researchers and managers in sustainably managing natural and physical resources in a sustainable way.

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“…Retail outlets; should also display a map or a drawing of the floor layout on each and every floor and should, indicate 'you are here now on the floor design. This helps people to know the route to exit in case of danger like fire or a bomb blast [80][81][82][83][84][85][86][87][88][89]. Cool & green products are what, keep the young generation hooked via engaging them through Facebook and Instagram for a better ticket size or basket size, hence when the young Turks are engaged through online surveys and questionnaires for a better choice of a retail outlet [89][90][91][92][93].…”

Section: Page 285mentioning

confidence: 99%

In-store Customer Perception towards Furniture in a multi-product outlet – A Synthesis of Literature review and Research Agenda

Amin

Kumar

2022

IJMTS

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Purpose: Consumers’ when getting into a store; behaviour is critical; to be observed-and to understand their perception of products that they are eager to buy. When customers look at products, in general, as they walk through the retail outlet, their perception gets influenced due to various factors like atmospherics and visual merchandising, sales executives, price display offers, and many more. This interesting; study leads us to understand what would work and what needs improvement. A customer would buy based on the influence that he is subjected- to through various mediums of impact created in an outlet like lights, music, air conditioning, product feel, and many more or through digital media. Hence this article synthesizes; many years of scholarly research on consumer perception published in a few of the leading journals in this field; globally. Design/ Methodology/ Approach: Buying products from a store is a dynamic process involving individuals and families; therefore, the cornerstone of purchase is to buy the best value product at a cost that matches the value the product delivers. The base of creating a good customer relationship is on the present value and the future value and longevity of a product that customers utilize and enjoy. This literature synthesis is- undertaken; to uncover various aspects that pull a customer to a multi-product store via digital marketing applications or conventional marketing processes. Expectations created by the digital marketing team vs. reality in the store create better bondage with the store team therefore and the perception towards the store changes with time and the product satisfaction that he derives. Findings/ Results: This literature synthesis establishes that the concept of customer perception is highly personalized as each one tends to perceive differently based on their age, gender, qualification, religious beliefs, cognitive as well as social and cultural background. Their perception of positive thoughts and negative feelings is, observed while handling products. The research gap and the identified agenda for further synthesis were distinct and assessed using the most valuable ABCD structures. Accordingly, the literature investigation findings are synthesized and analyzed by submitting recommendations for creating a wide-ranging research agenda about customer perception in the Indian Retail market. Originality: This is to understand how individuals and families behave when they visit a store. An attempt by the author to further enhance these studies for a doctoral thesis presents an attempt to learn and explore what actions and behaviours lead to a purchase of a furniture product by a customer. If these; cues; could be found from a large segment of customers, then it would be easy to create an environment of conducive signs that lead to a close of a sale[s]. Paper Type: Literature Review

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When nature calls: The role of customer toilets in retail stores

Cited by 5 publications

References 52 publications

Toilet Talk

Toilet Talk

SDG commentary: services that sustainably manage resources for all humans-the regenerative service economy framework

In-store Customer Perception towards Furniture in a multi-product outlet – A Synthesis of Literature review and Research Agenda

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