“…However, the underlying characteristics of work seem to be unchanging since the early 1930s (Baum, 2015). For decades, employment in the tourism and hospitality industry continues to have low entry barriers, seasonality, operating in turbulence and dynamic working conditions (Hon & Lu, 2016; Senbeto & Hon, 2020b), poor remuneration (Amissah et al, 2016; Bibi et al, 2020), and, huge compensation gaps (Hon & Gamor, 2021) with work intensity increasing when workload and activities of other sectors and industries have ended or reduced (Gamor et al, 2018; Khorakian et al, 2018). This, coupled with the rapidly changing diversity and skill requirements, make tourism a challenging sector to work in (Yıldırım, 2020).…”