When Do Frontline Hospitality Employees Take Charge? Prosocial Motivation, Taking Charge, and Job Performance: The Moderating Role of Job Autonomy

Cai, Zhenyao; Huo, Yongzhong; Lan, Junbang; Chen, Ziguang; Lam, Wing

doi:10.1177/1938965518797081

Cited by 43 publications

(31 citation statements)

References 57 publications

(157 reference statements)

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“…Additionally, the job design of food service roles could incorporate a greater level of job autonomy. As has been shown in the hospitality management literature, service employees do have some degree of autonomy in performing their job roles (Cai et al, 2019). Job autonomy refers to the opportunity for employees to do their jobs with independence and freedom (e.g.…”

Section: Managerial Implicationsmentioning

confidence: 99%

High commitment HRM and burnout of frontline food service employees: a moderated mediation model

Teo

Nguyen

Shafaei

et al. 2021

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PurposeDrawing from the Job Demands-Resources (JD-R) framework and Conservation of Resources (COR) theory, the authors’ study examines the impact of high commitment HR management (HCHRM) practices and psychological capital (PsyCap) on job autonomy and job demands in predicting burnout in frontline food service employees.Design/methodology/approachA moderated mediation model was developed and tested on 257 Australian workers employed in the food service industry. Hypotheses were tested using structural equation modeling.FindingsThere was support for the mediation effect of HCHRM on burnout, via two sequential mediators: job autonomy and job demands. PsyCap was found to buffer (moderation) the effect of job demands on burnout. Frontline employees also perceived HCHRM to be a “negative signal” that was implemented for the good of management.Research limitations/implicationsThe authors are aware of the potential of common method variance due to the cross-sectional research design. Future research should adopt a longitudinal research design or collect data from several sources of informants. As the authors did not find support for the optimistic perspective hypothesis, despite its theoretical and empirical relevance under JD-R and COR perspectives, they call for further research exploring the link between HRM, job design and psychological conditions in promoting employee wellbeing.Practical implicationsBurnout is one of the most common and critical health issues faced by frontline food service employees. Food service organizations have to strategize their management practices to reduce employees' experience with burnout by implementing high commitment enhancing HR practices and developing employees' PsyCap.Originality/valueThis study provided a better understanding of how (macro) HCHRM practices as an organizational resource reduce burnout of frontline food service employees via two (micro) mediators: job autonomy and job demands. PsyCap is an important personal resource that lessens burnout, consistent with the COR theory. These findings contribute to the literature on strategic HRM and its relationship to employee wellbeing.

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Section: Managerial Implicationsmentioning

confidence: 99%

High commitment HRM and burnout of frontline food service employees: a moderated mediation model

Teo

Nguyen

Shafaei

et al. 2021

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“…Prosocial employees are valuable resources for the country’s development [ 4 ] from the perspective of the TVET sector, where thousands of trainees are receiving technical and vocational skills. Previous research suggests that prosocial motivation, which refers to the desire to help others [ 5 ], has a positive impact on a number of work outcomes, such as the employee’s connection with the workplace [ 6 , 7 ], citizenship behavior [ 4 , 8 ], and organizational performance [ 9 ]. However, without managerial support, prosocial employees may not necessarily produce sustainable outcomes, and the achieved success may only be temporary and disappear over time.…”

Section: Introductionmentioning

confidence: 99%

Impact of Prosocial Motivation on Organizational Citizenship Behavior and Organizational Commitment: The Mediating Role of Managerial Support

Arshad

Abid

Contreras

et al. 2021

EJIHPE

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This study, based on the conservation of resources (COR) theory, explores the impact of contextual variables, such as prosocial motivation, on employee discretionary behavior and organizational commitment. The mediating mechanism of managerial support at work defines the nature of the proposed relationships. Data from 303 administrative, instructional, and supervisory staff—predominantly male (95%) and with an average age of 30 years—working on Technical and Vocational Education and Training (TVET) for Pakistan’s public sector were collected and analyzed by employing SPSS version 24. Confirmatory factor analyses suggested a good fit model, while a correlation matrix provided a significant and positive effect of prosocial motivation on employee citizenship behaviour and organizational commitment. Managerial support mediated the relationship between prosocial motivation and the employees’ organizational commitment and citizenship behaviour. The theoretical and practical implications discussed in this study seek to guide the management area to promote managerial support for better outcomes. These outcomes have considerable tactical, statistical, and real-world inferences for the stakeholders of the TVET sector.

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“…Dada la relevancia de la autonomía laboral como factor clave situacional, la literatura manifiesta que una situación es relevante si se espera que provoque un cambio en forma de respuesta conductual [50]. En el presente trabajo, se considera que la autonomía laboral puede actuar como un promotor de la orientación emprendedora debido a la libertad independencia en la toma de decisiones en su trabajo.…”

Section: Fig 1 Modelo Conceptual De La Investigaciónunclassified

Influencia de la Capacidad de Absorción en la Orientación Emprendedora de Colaboradores de Instituciones Financieras

Montero¹,

Paredes²,

Barzola³

et al. 2020

Proceedings of the 18th LACCEI International Multi-Conference for Engineering, Education, and Technology: Engineering, Integrat

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Raising the business profile of organizations is one of the constant goals to survive in today's competitive market. Absorption capacity and entrepreneurial orientation, such as organizational skills and behaviours, have proven relevant in improving the performance of institutions. This study aims to examine the relationship between absorptive capacity and entrepreneurial orientation in financial institutions. To this end, a study was carried out in one of the three representative banks of Ecuador, in which the competencies at the partner level were analyzed since the key role played by human capital in the execution and implementation of business strategies was recognized. In addition, the level of autonomy of the collaborator is analyzed as a moderating variable. The results obtained, through the estimation of a Model of Structural Equations, demonstrate that the absorptive capacity has a positive and significant influence on the entrepreneurial orientation of the collaborator.

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When Do Frontline Hospitality Employees Take Charge? Prosocial Motivation, Taking Charge, and Job Performance: The Moderating Role of Job Autonomy

Cited by 43 publications

References 57 publications

High commitment HRM and burnout of frontline food service employees: a moderated mediation model

High commitment HRM and burnout of frontline food service employees: a moderated mediation model

Impact of Prosocial Motivation on Organizational Citizenship Behavior and Organizational Commitment: The Mediating Role of Managerial Support

Influencia de la Capacidad de Absorción en la Orientación Emprendedora de Colaboradores de Instituciones Financieras

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